Chasity Strause

Experience

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  United States Air Force Academy

  Apr 1994 - Feb 2000

  Aerospace and Controlling System Operator

  • Operated systems that include functions involving electronic warfare, surveillance, data link management, and aircraft identification.• Provided radar control and monitoring of air weapons during both offensive and defensive air operations.• Interpreted and reacted to radarscope presentations and generated console displays, and compare and report track positions based on flight data or database files.

• 

  Ivy and Company Architects

  Feb 2000 - Feb 2001

  Administrative Assistant

  • Coordinated with outside agencies (Municipality of Anchorage, Local Utility Companies) to help owners acquire building permits for their new and remodeled homes.• Responsible for supporting staff secretarial needs including typing, reports, meeting minutes, special projects as requested, billing, customer service, appointment scheduling.

• 

  Jeppesen

  Apr 2001 - Aug 2013

  Between April 2011 and August 2013, my primary focus was building iPad applications for the aviation industry. I managed four successful applications that supported the general pilot and commercial aviation. I am very hands-on and enjoy being the central hub of information for stakeholders.• Project management experience ranges from PC applications, mobile applications, managing back-end server requests, and support tools for our test team and technical support members.• Implemented Agile methodologies with the iPad and Android project teams. This allowed the engineering team to be successful by identifying task sizing up-front and communicating challenges in the early stages.• Managed project proposals to determine goals, time frames, budgetary constraints, procedures for accomplishing projects, staffing requirements, and allocation of resources.• Facilitated change requests and worked to ensure that project stakeholders understood current and future project impacts. Project stakeholders were then aware of the issues and were able to ask questions about how the change would affect the budget, schedule, and quality of the product. Show less • Created, updated and revised over 40 end-user documents in various formats and styles, including User's Guides, help files, quick start guides, tutorials, and technical support guides.• Developed collaborative relationships with the Jeppesen Colorado, Neu-Isenburg, and San Jose office while working on various projects.• Provided technical support training for new software which required extensive knowledge of standard troubleshooting procedures, configuration documents, server environments, and relationship diagrams. Show less

  • Senior Project Manager

    Jan 2008 - Aug 2013

  • Technical Writer

    Dec 2005 - Dec 2007

  • Administrative Assistant

    Apr 2001 - Nov 2005
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  EBay

  Sept 2013 - Nov 2024

  • Spearheaded process creation in a new role within Authentication Operations at eBay, establishing a system for managing global roadmaps, work-back plans, milestones, and team coordination. The streamlined cross-functional planning significantly improved team efficiency and enabled teammates to focus on their areas of expertise.• Developed key tools from scratch, bridged product/ops communication in JIRA, and implemented Smartsheets and Go-To-Market email updates to keep 100+ team members informed on status, rollouts, and global initiatives. Demonstrated a strong ability to identify gaps, create efficient processes, and ensure ongoing execution.• Served as Program Manager to successfully launch the Authenticity Guarantee service for handbags in Japan, driving the initiative by holding cross-functional partners accountable while fostering strong, trusting relationships for smooth collaboration.• Mentored and acted as a liaison for new category Program Managers, facilitating efficient communication and streamlined processes across the organization to ensure successful project execution.• Collaborated with eBay’s customer service team to address and resolve customer complaints and service gaps related to the Authenticity Guarantee, fostering open communication across teams and enhancing the customer experience by improving the service. Show less • Coordinated development efforts across 16 teams within eBay to deliver a new service that authenticates items before they reach the buyer, ensuring accuracy and improving the overall customer experience.• Mentored and advised new country and category Product Owners on eBay’s Authenticity Guarantee service, ensuring global alignment and clarifying expectations to drive consistency across regions.• Coordinated development efforts to launch the Authenticity Guarantee service across five countries (US, Canada, Australia, Germany, UK) and five key categories (Watches, Sneakers, Handbags, Jewelry, Trading Cards, Streetwear), ensuring seamless execution and regional adaptation. Show less • Mentored Agile Leaders within the Product and Item Experience (PIE) domain, facilitating their transition to Agile and SCRUM methodologies to enhance team efficiency and collaboration.• Led critical processes including bug triage, release management for PIE’s desktop and mobile web platforms, and coordinated feature shipping and Discovery review meetings to ensure timely, high-quality deliveries.• Served as Agile Leader for two Scrum teams, fostering effective collaboration and setting clear expectations between Product Owners, Development, and Quality Assurance to drive alignment and delivery.• Monitored production and security infrastructure, proactively addressing corrective action issues to ensure rapid resolution and maintain system integrity.• Qualified to implement changes to iOS and Android production environments via eBay’s Device Configuration Service (DCS); one of only 20 professionals with this qualification, managing updates impacting over 180 million global users. Show less • Managed the work to migrate the Bids/Offers and Purchase History information onto an Experience Service allowing all eBay platforms to utilize the data. This change allowed eBay to deprecate out-dated services, and save money through maintenance costs.• Worked with eBay's Payment development team to understand dependencies and improvements that could be leveraged for customers use.• Collaborated with Customer Service and the Trust team to get their full support on the changes being moved to the Purchase History page. With their involvement, we were able to successfully enhance the experience.• Coordinated successful internal betas allowing eBay employees in the United States, Germany, Australia, and Great Britain to provide feedback. This feedback allowed the team to pinpoint areas that had issues, as well as improvements to consider. Show less Led projects for the iOS and Android application in the following areas:• The initial homescreen seen when the applications are loaded helping the user pick up where they left off on their shopping missions, as well as provide personalization.• The View Item page that helps in the purchase decision making process.Product pages that provide customers product based information, such as cost differences, reviews, and similar items.• Updating product reviews allowing customers to see what other people think of the product, as well as provide actions to submit a product review. This was something customers could only do on the classic site.• Worked with several Product Owners and the development team to make sure the priorities were set correctly and that the team had support with respect to User Stories, designs, and a path of communication to the services team.• Held feature interviews with the development team, Product Owners, Designers, and Service Engineers to review the Vision, User Stories, and add Acceptance Criteria. Show less

  • Program Manager at eBay Authentication - Strategy & Operations | Planning

    Jun 2022 - Nov 2024

  • Program Manager, Authentication Guarantee

    Feb 2020 - Jun 2022

  • Scrum Master / Agile Leader, Product and View Item

    Mar 2018 - Feb 2020

  • Sr Product Manager, My eBay Buying

    Apr 2017 - Mar 2018

  • Project Manager, iOS and Android eBay Applications

    Sept 2013 - Apr 2017