Deep Enrich
Ajay Kumar Pallati
Senior eSupport Officer
85 followers
Hyderabad, Telangana, India
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About me
Subject Matter Expert at Tech Mahindra looking for a job as a Team Lead
Education
JB Institute of Engineering & Technology
2012 - 2016Bachelor's degree Information Technology Second gradeJB Institute of Engineering & Technology
2012 - 2016Bachelor of Technology (B.Tech.) Information Technology 60.14Narayana Junior College
2010 - 2012MPC 81Sai Grace High School
2007 - 2010A2Omega High School
2000 - 2007
Experience
Knoah Solutions
Jan 2018 - Aug 2019Senior eSupport OfficerResponsible for responding to customer queries via chat with excellent quality.Responsible for escalating the customer impacting issues to the appropriate internal teams and following up on them. Assisting the new agents on chats. Taking sessions to the new agents on process updates and to fix the gaps in terms of performance and submitting the report to the manager. Responsible to do Text Analytics and submitting the report to the manager in the stipulated time.
Tech Mahindra
Aug 2019 - nowA B. Tech (IT) graduate and a professional carrying a very good experience in the International BPO industry (Voice and Non-Voice) including Customer Support, Technical Support, Sales, Billing, Telecom, SME and Training.I have more than 49 months of work experience in the International BPO industry (Voice and Non-Voice), 19 months at Knoah Solutions and more than 30 months at Tech Mahindra.
Subject Matter Expert
Aug 2019 - nowSubject Matter Expert
Aug 2019 - now
Licenses & Certifications
Certified Project Manager (CPM)
UdemyOct 2025
Versant
PearsonFeb 2017
Mettl
MettlFeb 2017- View certificate
Amcat
Aspiring MindsFeb 2017
Languages
- enEnglish
- hiHindi
- teTelugu
- enEnglish
- hiHindi
- teTelugu
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