Federico Convento

Experience

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  Unieuro S.p.A.

  Mar 2013 - Aug 2014

  IT Salesman

  - Managed customer requests, store inventory, customer returns, new purchase orders, and pricing needs, which resulted in improved operational efficiencies and heightened customer satisfaction.- Executed marketing events and demonstrations that significantly enhanced brand awareness for third party brands- Implemented strategies to enhance customer engagement, resulting in a customer satisfaction rate of 4.6/5, surpassing target estimates by over 19%

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  Unieuro S.p.A.

  Feb 2016 - Jan 2018

  Corporate Trainer

  - Coordinated the setup and opening of 4 new retail stores, resulting in successful rebranding initiatives for multiple third-party companies- Developed employee training programs that enhanced workforce skills and aligned with company objectives- Coached store managers on the chain’s procedures, policies, and client retention techniques, resulting in improved customer loyalty

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  Creative Labs

  Jun 2018 - Dec 2024

  International Marketing & Technical Support Specialist

  - Managed the content and design of the company’s Italian website and third-party platforms, including Amazon and Shopify, resulting in enhanced user engagement and increased traffic- Coordinated with a diverse international marketing team to develop project plans and programs, leading to a significant enhancement of market demand- Implemented AI-powered CAT tools to meet the company’s requirements and established knowledge base articles, achieving a 55% reduction in the team’s technical documentation average translation time- Supported sales, eCommerce strategies, and product launches in the European and SEA markets, resulting in increased market penetration and enhanced brand visibility- Performed multiple on-stage product presentations at IT/PC trade shows, enhancing audience engagement and increasing brand visibility- Delivered international and language-specific technical support across multiple channels (phone, email, in-person), utilizing Zendesk to ensure efficient and high-quality customer service- Successfully diagnosed and resolved a wide range of technical issues for end-users, including hardware, software, and connectivity malfunctions Show less