Experience

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  The university of queensland

  Jul 2013 - Dec 2013

  Community engagement program graduate

  [Start-up: An online men’s underwear merchandising subscription model]. Interviewed and captured requirements to identify research objectives to develop a simplified business case which was subject to the current state, market dynamics and the balance between profitability and social impacts.. Conducted data mining, market research and further analyses of graphs and data facilitated by Excel to integrate in interim reports of findings/solutions that were consolidated in the final business strategy plan. Show less

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  Private

  Aug 2014 - Jan 2022

  Economics tutor

  Inspired young people to apply insights into their lives - which is my never ending passion for life!

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  The university of queensland

  Jan 2015 - Jul 2015

  Macroeconomics tutor

  . Delivered consultancy sessions separating from in-class sessions, then addressed those concerns and suggested solutions to other academics.. Facilitated learning and in-class discussions using varied methods such as Blackboard, Power Point and Visualiser.. Students’ feedback - more than 4 out of 5.

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  Pwc vietnam

  Jan 2016 - Sept 2017

  Associate technology consultant

  • Accelerated vendor proposal evaluation and selection process for 2 banks within 3.5 weeks while maintaining scoring transparency and compliance• Saved $0.7M in customization costs for a bank after negotiating with the vendor at the proper rate • Facilitated client’s Go-decision for Deployment after multiple issues found during Testing by providing a project risk comprehensive assessment, cost-benefit analysis, and requirement misalignment mitigation • Mitigated day-to-day risk of project slippage by facilitating effective communication between vendor business analysts and heads of BAUs, overcoming misunderstandings due to language barriers Show less

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  Home credit vietnam

  Sept 2017 - Jan 2019

  Anti-fraud data analyst

  • Enhanced fraud management reports’ inclusion, accuracy, and visualization by 50% by adding and grouping relevant metrics covering a fraud detection lifecycle and optimizing SQL calculation logic • Improved fraud detection rates from mystery shopping by 15% through revising scripts and stores visited and realized a $2k monthly utilization reduction by addressing welcome call unplanned time allocation• Reduced investigators’ time to detection by 6 hours by designing priority rules and case management tool• Achieved <2% fraud rate during the first 8 months of credit card launch• Addressed 2 underperforming early-warning models affecting the false positive rate after auditing anti-fraud processes, added 2 new fraud prevention practices learned from new fraud techniques from global fraud schemes and anti-fraud processes, and proposed GPS anomaly as a trigger for multi-SIM behavior Show less

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  Toyota financial services vietnam

  Jan 2019 - Aug 2021

  • Established risk management analytics and strategy from scratch, starting from deploying Data Warehouse (DWH) on Cloud for analyses and credit scoring, which evolved into an enterprise business intelligence• Influenced an annual $32M growth of outstanding loans while sustaining low credit risks by advising the Management Board to target ambitious sales and enhance collection, backed by data and insights• Assisted the CEO in the COVID-19 response program by coordinating with heads of key operational departments to review potential scenarios and devise alternative processes to ensure business continuity• Seeded Kaizen to other departments in exploring Power Automate and Robotic Process Automation projects by running 3 training workshops in Agile principles across 2 offices, proven by Risk Management team’s practice of daily standups and high productivity Show less

  • Risk Management Assistant Manager

    Mar 2020 - Aug 2021

  • Senior Risk Management Officer

    Jan 2019 - Mar 2020
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  Propertyguru for business

  Jun 2021 - Jul 2023

  Vn data product & project lead

  • Contributed to 40% of S$100M revenue increase in 2021 after the Turbo feature and Optimus launches in Singapore • Achieved an 80% increase in brand exposure for DataSense by developing data tools for Agents and revamping their Property Market Reports for Content Marketing in SG, MY, TH, ID (since Q1 2022)• Managed 3 data analysts’ Property Market Reports’ delivery within 2.5 months • Contributed to DataSense’s go-to-market to Vietnam• Thrived on 2 successful launches of POCs for newly acquired mobility data• Ensured 99% integrity from ingested data conforming to the data ingestion roadmap• Reduced 5 data analysts’ turnaround time by at least a day and minimized low-value analyses Show less