Experience

• 

  United airlines

  Aug 1987 - Feb 2012

  - Developed recommendations for the integration of flight attendant bases between Continental and United Airlines from United's operations headquarters. - Analyzed systems, policies, procedures and determined synergies and best-practices for singular adoption- Worked collaberatively with representatives from the combined companies.- Recommendations made to managing directors from each company.- Aware of political sensitivities when recommending one process over another.- Priority of employee engagement, customer satisfaction, cost containment.- Prior experience as Base Director (Chciago O'Hare, Washington Dulles, Philadelphia, Cleveland). Led up to 3,000 management, represented and staff employees in ensuring customer service and business goals achieved. - Relocated to Charlotte, NC; February 2012 Show less -Oversaw the field operation of a Flight Attendant operation of approximately 3,000 and support staff of 3 managers, 23 supervisors, 2 staff management support and 6 admin support.- Interacted with FA union (AFA) handling disputes, job performance issues, grievances, termination hearings.- Managed budget of approximately $11.8M and created a 'Cheap Chic' program to facilitate cost containment.- Responsible for customer satisfaction and appropriate recognition or follow-up if expectations not met.- Worked with headquarters staff in testing / introduction of new product offerings.- Served on an inter-department team of colleagues at O'Hare to ensure a One-Airline approach to customer satisfaction.- Organized quarterly 'Town Hall' events for O'Hare and corporate leadership to communicate with one-voice to approximately 6,000 cross-divisional employees. Show less

  • Director of Inflight Service

    Feb 2011 - Feb 2012

  • Manager, Onboard Service at O'Hare

    Sept 2008 - Feb 2011

  • Manager of Onboard Service

    Aug 1987 - Sept 2008
• 

  Care ring

  Mar 2013 - Jun 2013

  Volunteer coordinator - administration & development

  Volunteered time / expertise in the administrative area of this non-profit organization. Tasks included:- Editing and updating a handbook for use by volunteers- Updating and creating volunteer job descriptions- Creating an Administrative Manual - Creating an internal process to capture volunteer activities, etc.

• 

  Allen tate real estate, llc

  Oct 2013 - now

  Real estate broker