Experience

• 

  Sos bebida

  Oct 2012 - Nov 2015

  Social media analyst

  • Content creator.• Strategic campaign planning.• Monitoring of social networks and content qualification.• Managing all social media (Facebook, Twitter and Instagram), fueling them with informations about the company, promotions, campaigns and actions.• SAC.

• 

  Comunique-se group

  Jan 2016 - Jun 2017

  Sales operations specialist

  Manage the comprehensive sales process, including optimizing outbound prospecting, qualifying inboundleads, building a robust pipeline, and ensuring the successful closure of deals. Identifying and leveragingup-selling and cross-selling opportunities within existing accounts, leading to the acquisition of over 50 newaccounts and maintaining a customer loss rate below 5%.

• 

  Pr newswire brasil

  Jan 2018 - Dec 2018

  Finance administrator

  Manage the end-to-end accounts receivable process, ensuring timely invoicing and payment application.Reconcile customer accounts and resolve discrepancies, maintaining accurate financial records.Communicate with clients regarding payment terms and outstanding invoices, fostering positive relationships.Prepare and analyze reports on aging receivables and payment trends to support financial forecasting.

• 

  Mcr group

  May 2019 - Jun 2021

  Customer service representative

  WEWORK Site• Handling inquiries from customers and staff.• Organizing events and activities on a weekly basis.• Managing orders and deliveries with suppliers.• Reporting any claims or irregularities.• Organizing and maintaining equipment in common areas.

• 

  Accenture

  Jul 2021 - now

  • Review the ad content and provide the resolution based on the prescribed guidelines.• Research and investigate all issues related to scam, account takeovers, fake accounts, fraudulent activities and other terms of service violations.• Investigate suspicious user accounts, remove them, and then reinstate any accounts that were mistakenly identified as scam, fraudulent, or fake.• Using the provided tools, dig deep into each members account to identify their behavioral patterns to make sure that there aren't any fraudulent ones.• Provide feedback on trends identified from reviews and escalate bugs to the necessary teams.Skills: Due Diligence · Written Communication · Social Media Advertising · Fraud Analysis · Trust and Safety · Fraud Detection · Fraud Investigations · Analytical Skills · Social Media Analysis Show less • Reviewing content across multiple platforms, databases and applications. • Monitoring and controlling online content across multiple products and ensuring the highest levels of user safety.• Working in a collaborative way with cross-functional teams for project evaluation and resource coordination.• Providing quality assurance and improved machine classifiers to ensure the safety of the platform for all audiences and cross-functional teams. • Frequently giving support to the team as a Subject Matter Expertise (SME).Skills: Cross-functional Problem Solving · Performance Metrics · Process Improvement · Client-focused · Analytical Skills Show less

  • Ads Moderator, Trust & Safety - EMEA Market @ LinkedIn

    Jan 2023 - now

  • Trust & Safety Analyst - Global Market @ Google Play Store

    Jul 2021 - Jan 2023