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Rakesh Kumar

Rakesh Kumar

System Manager

Followers of Rakesh Kumar373 followers
location of Rakesh KumarNew Delhi, Delhi, India

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  • Timeline

  • About me

    ITSM Professional - Manager- Major Incident, Incident Management & Service Request.

  • Education

    • Delhi University

      1998 - 2001
      Bachelor of Arts - BA

  • Experience

    • Development Alternatives

      Sept 2003 - Aug 2010
      System Manager

    • British Council

      Sept 2010 - Dec 2023

      Monitoring Global Infrastructure

      • Manager - Major Incident & Service Request

        May 2022 - Dec 2023

      • Senior Analyst - Incident & Service Request Management

        Sept 2010 - Sept 2022

    • Tata Consultancy Services

      Dec 2023 - now
      Service Management Specialist

  • Licenses & Certifications

    • Microsoft Certified Professional (MCP)

      Microsoft
      Jun 2020