Rakesh Kumar

New Delhi, Delhi, India

373 followers

Timeline
About me
ITSM Professional - Manager- Major Incident, Incident Management & Service Request.
Education
- Delhi university
  1998 - 2001
  Bachelor of arts - ba
Experience
- Development alternatives
  Sept 2003 - Aug 2010
  System manager
- British council
  Sept 2010 - Dec 2023
  Monitoring Global Infrastructure
  - Manager - Major Incident & Service Request
    May 2022 - Dec 2023
  - Senior Analyst - Incident & Service Request Management
    Sept 2010 - Sept 2022
- Tata consultancy services
  Dec 2023 - now
  Service management specialist
Licenses & Certifications
- Microsoft certified professional (mcp)
  Microsoft
  Jun 2020