Experience

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  Hollister co.

  May 2012 - Aug 2014

  Impact team member

  • Greeted and assisted customers in a fast-paced, high stress retail environment• Performed audits and quickly and accurately pulled items to place on the sales floor• Maintained a presentable sales floor, which involved prepping clothes and other merchandise, cleaning, arranging displays following company direction, and dressing forms• Trained new hiresNotable achievements: Attained title of “Most Efficient Team Member” with the most items pulled in the shortest amount of time, reached the level at which I was able to train new employees. Show less

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  University of massachusetts press

  Sept 2013 - May 2014

  Marketing and publicity intern

  • Managed the official press website and selected and posted book reviews• Helped prepare a number of books for publication by writing press releases, marketing plans, and back cover copy, as well as proofreading manuscripts using standard proofreader’s marks and reviewing book cover designs• Maintained the marketing and promotion database, entering data such as book covers and descriptions

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  Residence hall security

  Sept 2013 - May 2015

  Security monitor

  • Enforced strict guest policy by checking IDs and signing in visitors• Collaborated with police and cadets to ensure a safe environment and reported all incidents that endangered residents by following a careful procedure

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  Umass amherst writing center

  Oct 2013 - May 2015

  Writing center tutor

  • Participated in an intensive 2-semester training course on writing/tutoring theory and practice• Conducted over 300 individual tutoring sessions with writers of all backgrounds and skill levels, including undergraduate and graduate students from a variety of disciplines, as well as faculty members and general members of the community• Led online and in-person sessions and worked with traditional students, nontraditional students, international ESL students, students with disabilities, and students outside of my own discipline• Developed a “tutoring strategy toolkit” and determined which would be best to use in each unique situation and within the 45-minute time limitNotable achievements: Assisted in implementing a large database of resources for tutors and writers, mentored a writing tutor intern, formed relationships with several repeat tutees. Show less

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  House of blues entertainment

  Jun 2014 - Aug 2014

  Music hall security

  • Worked with team members and police to enforce rules and ensure a high level of safety for all patrons, staff, and talent• Helped to set up/clean up the venue, scanned tickets and conducted pat downs/bag checks, and enforced alcohol policies and fire regulations

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  Textron systems

  Jun 2015 - now

  • Write, edit, and design documentation for various geospatial analysis products across multiple platforms, including online help, highly graphical print quick reference guides, tutorials, videos, and more• Learn and use multiple authoring and desktop publishing tools to create deliverables• Interact closely with the products and experiment with features on my own• Research features from both technical and user-centered perspectives• Collaborate with the engineering and business development/customer engagement teamsNotable achievements: Built a quick reference guide from concept to completion, commanded a brand new video project, advocated for a more user-centered approach, implemented several process improvement projects such as style guides. Show less

  • Senior Technical Writer

    Jul 2021 - now

  • Technical Writer II

    Jul 2018 - Apr 2022

  • Technical Writer I

    Jun 2015 - Jul 2018
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  Freelance

  Apr 2020 - now

  Freelance writer

  • Write articles and blog posts for travel publications and wellness companies • Conduct research and interviews when necessary for colorful, accurate, and relatable content• Work with editors to understand goals and requirements at the beginning of the process and to make edits at the end