Experience

• 

  Instytut kształcenia obcokrajowców – iko

  Feb 1993 - Jun 2000

  Polish language teacher

  • Polish language teaching• recruitment & training of IKO’s personnel

• 

  Instytut psychologii pan, warsaw

  Sept 1993 - Sept 2000

  Scientific researcher

  • Intercultural research - psychology of individual differences• Values and social attitudes vs system change

• 

  Glaxosmithkline pharmaceuticals s.a

  Feb 1995 - Jun 2002

  Administration specialist

  • Consultation and implementation of training materials for sales representatives• management and administration of customer databases

• 

  Ibm

  Jul 2002 - Aug 2021

  Handling outsourcing projects as • the main point of contact for questions / reporting incidents, answering user reports / questions and providing a communication channel between IT administrators / Service Managers and customers. • monitoring incidents related to the client's infrastructure. • registration of service requests and changes to the customer's infrastructure • coordinating the management of user access to the internal infrastructure and the customer's infrastructure Order management - implementation of outsourcing project orders:• coordinating activities in obtaining offers• coordinating and monitoring approval process• administration and management of internal databases to service the ordering process• monitoring the orders process / contact with projects to coordination of order activities• transport logistics management• activation of ordered assets via FATOP dBas - to start depreciation of the equipment • Registering financial baselines for new contracts• monitoring and controlling of financial performance on outsourcing contracts (revenue, gp, cost of labor, depreciation, external charges, over/under allocations)• Ordering process management.• Audit readiness preparation. • Administration of Business Management System (allocation of human resources, work time reporting, labor costs)• Generating reports for management• Managing the application for work time reporting (monitoring, control and verification of information provided)• Preparation of financial data - (revenue, GP, costs) for operational reviews • Management of training projects.• Creating employee development plans.• Training documentation management. • Customer satisfaction monitoring.

  • yunior IT Specialist

    Jan 2019 - Aug 2021

  • Ordering Specialist

    Jul 2017 - Jan 2019

  • IBM Global Technology Services – Contract Business Operations

    Jan 2016 - Jul 2017

  • IBM GTS Integrated Technology Services - BMS Specialist

    Feb 2007 - Jan 2016

  • IBM Education Services

    Jul 2002 - Jul 2007
• 

  Kyndryl

  Sept 2021 - now

  Identity access management - secondary control

  Preventing unauthorized access to resources and reducing the risk of breaches