Experience

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  Nottingham city homes

  Oct 2008 - Sept 2015

  Key Responsibilities • To sell a range of involvement opportunities to a diverse customer base that delivers against challenging individual targets and overall team performance• Developing and marketing products to engage new customers whilst keeping within budget and delivering against overall corporate goals• Building strong relationships with customers at a local level by understanding their needs and priorities and gaining their trust to sell my projects and opportunities to them in the right way• Development of a new youth strategy using a creative approach to engage a new target audience and sell our products in a way that is relevant to them• Manage large scale corporate events using effective communication to the events team, producing detailed delivery plans and having a clear knowledge of the company expectationsAchievements • Secured £472,929 of Sport England funding by providing detailed analysis of customers, their needs and how to deliver the project to engage them in order to deliver against targets set out in the funding bid• Sold new projects and initiatives that resulted in over 500 new customers from younger age groups• Re-designed the annual conference structure resulting in a 400% increase of customers in year one• Developed a new customer awards scheme including the event management of the ceremony, securing sponsorship from partner organisations and designing the nomination structure Show less

  • Tenant and Community Involvement Manager

    Jan 2013 - Sept 2015

  • Equality and Diversity officer

    Sept 2009 - Dec 2012

  • Data Administrator - performance

    Oct 2008 - Sept 2009
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  Loughborough university

  Sept 2015 - Jul 2024

  The role includes:being a member of the School of Science Senior Management Team, which develops the School Strategy, Annual Plan, reviews finances and is the Senior Review Group for all Science staff annual performance reviews.having the role of Student Wellbeing and Inclusivity lead for the School of Science which includes leading on the implementation of student wellbeing policy and process, collecting and collating respones to consultations on behalf of the School and being the lead contact point for the Student Wellbeing Senior Management Team.having overall responsibility for Learning and Teaching administrative staff and processes within the School, ensuring staff are motivated and processes are efficient to deliver a high standard of service to students.being a member of the University-wide, Student Programme Administration Leadership Team that requires input to various University projects aimed at improving University regulations/process or implementing new systems to manage administrative processes.working with Associate Dean for Teaching and Directors of Study on curriculum development, annual programme reviews, NSS/PTES action plans, response to TEF and general managment of undergraduate and postgraduate programmes within the School. having overall responsibilities for Post Graduate Research Programmes, providing senior administrative support to academic colleagues and PGR studentsbeing the School of Science Data Coordinator, responsible for the School's compliance against the General Data Protection Regulation that includes management of the Compliance Assessment Action Plan, Data Asset Register and Information Security training log. Show less Key responsibilities include:Timetabling and management of University examinations across multiple venues.US Federal Loan Administration ensuring compliance with US Department of Education Policy Student Loan Company returns and course database management to maximise timely receipt of tuition fee payments Data Protection including Subject Access Requests, Section 29 requests and compliance with GDPRManagement of the Student Office ensuring University Regulations are consistently applied across the Institution and the student experience is optimal.Committee servicing for both formal University Committee and Senior Management Groups Show less

  • Learning and Teaching Manager

    Dec 2018 - Jul 2024

  • Student Records and Operations Manager

    Sept 2015 - Dec 2018
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  Keele university

  Aug 2024 - now

  Head of student records and awards