Experience

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  Mcdonald's corporation

  May 2008 - Jan 2013

  Store manager

  In charge of overseeing all store operations. Perform interviews and hire new employees according to the staffing needs of the restaurant. Manage the weekly schedule including projecting daily sales as well as scheduling the crew necessary for daily operations. Oversee all training in the store including new hires, current employees, as well as training and coaching crew into crew trainer and management positions. Perform new hire orientations in a centralized orientation process for new hires for six separate stores. Count daily deposits and perform audits of the safe as necessary. Manage daily shifts to ensure proper procedures and standards are met. Motivate the crew to achieve exceptional service times as well as order accuracy. Manage 60+ crew from 16 to 80+ years of age. Show less

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  Charles schwab

  Jan 2013 - May 2014

  Customer service representative/customer banking representative

  Client Service Representative:Receive inbound calls from clients regarding their accounts. These interactions included: Assisting in resetting passwords for the online site, taking verbal instruction to issue checks to clients from their accounts, providing stock, mutual fund, and/or company profiles and factual information, assisting clients in finding correct documentation from their accounts, assisting in website navigation, sending out research reports per client requests. Worked in a dual monitor environment utilizing multiple applications at any given moment.Client Banking Services:Receive inbound calls from clients regarding the banking services at Charles Schwab. These interactions included: Assisting clients with online billpay services, issuing debit cards and PIN’s to clients, opening fraud cases as necessary and assisting clients with fraud concerns, and adding travel notifications to debit cards. These duties were in addition to my duties as a Client Service Representative. Show less

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  Usaa

  May 2014 - May 2015

  Specialized investment services

  Receive inbound calls from members in regards to college savings plans, brokerage trading accounts, and mutual fund accounts. Answer questions about the financial industry and provide advice to members in regards to their financial plans. Assist members in website navigation. Performed transactions for members which included performing trades and moving money between accounts. Assisted members in locating tax documents and account statements for their accounts. This position also had soft cross sales responsibilities. This position utilized multiple applications in a dual monitor environment. Show less

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  Randstad usa

  May 2015 - Jul 2015

  Contractor (data reconciliation specialist)

  Responsible for the resolution of clerical data discrepancies to shareholder accounts utilizing CINergy, Enterprise, Vast, ROM, BETA and TLM operating systems. Demonstrate and maintain a client centered orientation with internal and external clients by taking ownership to meet/exceed client expectations. . Demonstrate a logical step-by-step approach to problem solving. Demonstrate active engagement in improving the client experience through participating in feedback sessions and process improvement discussions. Support Vanguard Unmatchable Excellence (VUE) and actively participates in process improvement projects. Identify improvement opportunities and work with management to implement solutions. Participated in special projects and performed other duties as assigned. Show less

• 

  Officemax

  Jul 2015 - Jun 2016

  Operations manager

  Responsible for freight and logistics activities within the store. Partner with the Store Manager and Assistant Store Manager to provide guidance to Logistics associates by facilitating some training; providing positive and constructive feedback, and the appropriate level of coaching required from a Lead. Maintain loss prevention compliance, store visual and merchandising standards. Proactively engage with customers to exceed their needs and work to generate revenue by driving a sales culture.

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  Arizona army national guard

  Jun 2016 - now

  Information technology specialist

  Install, operate, and perform unit level maintenance on multi-functional/multi-user information processing systems, peripheral equipment and auxiliary devices in mobile and fixed facilities. Perform input/output data control and bulk data storage operations. Perform analyst and information assurance functions. Transfer data between information processing equipment and systems. Troubleshoot automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software. Restore equipment to operation by replacement of line replaceable unit. Perform system administration functions for the tactical defense mission systems. Install, operate, performs strapping, re-strapping, PMCS (preventative maintenance checks and services) and unit level maintenance on all assigned hardware. Show less

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  American federal rare coin & bullion

  Jun 2016 - Jun 2023

  Responsible for developing, implementing and executing strategic marketing plans for the company in order to attract potential customers and retain existing ones. Monitor and report on effectiveness of marketing communications. Analyze potential strategic partner relationships for company marketing. Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives. Prepare online and print marketing campaigns. Manage and improve lead generation campaigns, measuring results. Implement, configure, and maintain new and current technology in the office to maintain business continuity. Add, remove, and maintain employee accounts utilizing Active Directory and Office 365 for maintenance of domain and email accounts. Troubleshoot all end user issues in the office and escalate to Managed Service Provider as necessary. Show less

  • Director of Marketing & IT Specialist

    Sept 2018 - Jun 2023

  • Associate Broker & IT Specialist

    Jun 2016 - Sept 2018
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  Arizona army national guard cyber joint task force

  Sept 2022 - now

  Lead security analyst

  Conduct thorough network vulnerability assessments utilizing industrystandard tools and methodologies to identify weaknesses andvulnerabilities in state agency networks and K through 12 schoolsystems.•Execute Active Directory assessments to evaluate access controls, grouppolicies, and overall security posture, implementing remediationstrategies to enhance security.•Perform web application assessments to identify security flaws such asSQL injection, cross-site scripting (XSS), and insecure authenticationmechanisms, ensuring the integrity and confidentiality of web-basedsystems.•Utilize advanced malware scanning tools and techniques to detect anderadicate malicious software from government networks andeducational institutions, minimizing the risk of data breaches and systemcompromise.•Conduct governance, risk, and compliance initiatives to assessadherence to regulatory frameworks such as NIST, HIPAA, FERPA, andPCI-DSS, providing actionable recommendations to ensure complianceand mitigate risks.•Collaborate with cross-functional teams to develop and implementsecurity policies, procedures, and best practices tailored to the uniqueneeds of state agencies and educational environments.•Conduct regular security training sessions and workshops forgovernment employees and school staff to raise awareness aboutcybersecurity threats and promote a culture of security awareness. Show less