Talk to sales Try for Free
A Viresh

A Viresh

Customer Service Representative

Followers of A Viresh96 followers
location of A VireshDelhi, India

Connect with A Viresh to Send Message

Connect

Connect with A Viresh to Send Message

Connect

  • Timeline

  • About me

    Sr. SME - Customer Relations - Sales

  • Education

    • Navyug School Laxmi Bai Nagar

      1997 - 2008
      HIgh School Humanities

      Activities and Societies: Cricket, athletics , Dance Got passed with first division in humanities group.

    • S N R Sons College

      2008 - 2011
      Bachelor of Science (BSc) bsc catering science and hotel management

      Activities and Societies: Cricket, Dance Learn the process how a hotel management works. cooking skills and knowing the life of the consumable products. Housekeeping managements. Front office communication.

    • S N R Sons College

      2008 - 2011
      Bsc Hotel/Motel Administration/Management

  • Experience

    • General Motors

      Feb 2016 - May 2018
      Customer Service Representative

    • Concentrix

      Feb 2016 - Dec 2018
      Sr. Customer Service Representative

    • Morris Garages India

      Sept 2019 - now
      Sr. SME - Customer Relations - Sales

      > Coordination with pan India dealerships related to the sales complaints & escalations towards the leadership of MG Motor India.> MIS Publishing to senior leadership.> Coordination with the dealerships for customer support.> Escalation Management.> Consulting across business operations, providing mentorship, & contributing specialized knowledge.> Documenting processes and disseminating information to all relevant stakeholders.

    • Concentrix

      Aug 2020 - Feb 2022
      Sr. SME

  • Licenses & Certifications

    • Diploma in advance travel and tourism

      BHARTIYAR UNIVERCITY