Experience

• 

  Wells fargo

  May 2018 - Aug 2018

  Campus card intern
• 

  Fifth third bank

  May 2019 - Aug 2019

  Consumer leadership program intern
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  Fifth third bank

  Jul 2020 - Sept 2023

  -Worked cross-functionally with Mortgage group to mitigate risks and ensure the adherence of regulations such as SOX Controls and Equal Credit Opportunity Act (Regulation B)-Developed Key Performance Indicator (KPI) dashboard for easy reference of month-over-month performance toward line of business objectives.-Curated business playbook to provide Optimization Managers with a detailed description of role responsibilities and protocol to properly manage Self-Identified Issues (SIIM) within the line of business. Show less -Steered deep-data analysis of consumer loans via ACAPS system to identify root causes of delayed pipeline and opportunities for process improvement within Regional Credit Center (RCC) Equity Fulfillment group-Developed process work-around to reduce Mortgage Loan Officers (MLO) on-boarding time, and ensure MLO internal hires are granted adequate system access (Empower, Motivity) prior to starting role responsibilities-Used Microsoft Visio to build flowcharts to serve as streamlined visualization of process flow to business partners -Led daily cadences with RCC leadership to support the continuity of process improvement project-Referenced Lean Six Sigma methodologies to improve and eliminate process bottlenecks and deficiencies throughout process improvement projects Show less

  • Product Specialist

    Dec 2021 - Sept 2023

  • Credit Card Product & Strategy - Analyst (CLP)

    Jun 2021 - Dec 2021

  • Mortgage Risk Optimization Analyst (CLP)

    Jan 2021 - Jun 2021

  • Consumer Transformation- Process Optimization Analyst (CLP)

    Jul 2020 - Jan 2021
• 

  Jpmorgan chase & co.

  Sept 2023 - now

  Vice president, sr. product manager