Matthew Skora

Experience

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  NHTI - Concord's Community College

  Jan 2005 - Jan 2006

  IT Department Intern

  • Maintained PCs for IT department by cleaning, updating software and providing virus removal.• Kept inventory of supplies for department.• Utilized ticket system to help with student IT issues.

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  Cumberland Farms

  Jan 2007 - Jun 2012

  Customer Service Leader

  • Assisted the manager with day-to-day operations as well as trained new associates. • Provided guidance and instruction to a working group of 3 team members. • Delegated work and oversaw progress towards goals.• Coached team members as needed, and ensured customers’ needs were met to fullest expectations.

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  Sulloway & Hollis, PLLC

  Jun 2012 - Jan 2024

  Technical Support Specialist

  • Supported the firm’s 70+ users IT needs through a combination of phone, remote, and desk-side support.• Responsible for the technical on-boarding\off-boarding of hires.• Trained staff in new technology and software as deployed in the firm.• Managed user accounts and email through Active Directory and Microsoft Exchange.• Managed VOIP phones utilizing TPx’s UCx configuration interface.• Utilized AirWatch to administrate the firm’s mobile devices.• Created imaging process for the deployment of firm’s PCs and laptops utilizing Clonezilla which saved multiple hours to deploy a machine. Show less

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  The Overwatch Foundation

  Feb 2024 - now

  Service Desk Engineer