M. Shoaib Awan

Experience

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  Cricket Wireless

  Jan 2006 - Oct 2006

  Sales Representative
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  T-Mobile

  Nov 2006 - Apr 2008

  Sales Manager
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  1st Alliance Mortgage

  Jun 2008 - Oct 2009

  Assistant Loan Officer
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  Saks Fifth Avenue

  Dec 2009 - Dec 2010

  Sales Representative
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  ADT

  Aug 2012 - Oct 2014

  Sales Consultant

  - Consulted with homeowners to identify security needs, tailoring solutions to provide value and ensure satisfaction.- Consistently exceeded sales targets, contributing to regional team performance.- Built and maintained relationships with customers, ensuring long-term loyalty and referrals.

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  Under Armour

  Jan 2015 - Mar 2016

  Marketing Representative

  - Managed operations for 20 retail locations, providing training to retail staff on product placement and customer engagement.- Enhanced customer engagement and satisfaction by 30% through strategic training initiatives and process improvements.

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  Voodi

  Feb 2016 - May 2020

  Customer Success Consultant

  - Provided data-driven analysis to address digital experience gaps, improving customer satisfaction metrics by 40%.- Consulted with 30+ clients annually, aligning marketing strategies such as SEO, video production, and PPC with business goals.- Delivered tailored enablement sessions, boosting engagement with digital marketing platforms by 25%.- Presented strategic insights to stakeholders, driving a 35% ROI improvement and a 20% YoY increase in marketing budgets.- Proactively identified at-risk accounts, implementing retention strategies to achieve a 90% renewal rate and reduce churn by 15%.- Collaborated with marketing teams to introduce new service offerings, contributing to a 20% increase in revenue. Show less

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  CLICKYSOFT

  May 2020 - now

  Customer Success Manager

  - Deliver tailored training and onboarding sessions, increasing client adoption rates for eCommerce solutions by 30%.- Analyze quantitative data to optimize strategies, driving 40% growth in clients' organic traffic.- Build consultative relationships with clients, achieving a 90% retention rate by aligning solutions with KPIs.- Partner with development teams to implement custom SaaS solutions, ensuring 95% on-time project completion.- Present data-driven recommendations that improved campaign engagement by 25% and enhanced client satisfaction metrics.- Streamline digital workflows in collaboration with internal teams, increasing operational efficiency by 20%. Show less