Laura O Sullivan

Experience

• 

  Amazon

  May 2006 - Sept 2006

  Customer Retention Specialist

  Responsible for solving escalated customer complaints by phone or email, helping to improve customer satisfaction by 25%

• 

  International School of Choueifat

  Oct 2007 - Jun 2008

  Grade 2 and 3 English Teacher

  Taught English to children from multicultural backgrounds aged 7 to 9 years of age

• 

  Higher Colleges of Technology

  Jan 2008 - Jun 2008

  English teacher

  Taught the fundamentals of the English language to adults, focusing on grammar and communication

• 

  Al Najah Private School, Abu Dhabi

  Aug 2008 - Jul 2011

  Class Teacher

  Taught English, Maths and Science at a Gr 2 level. Developed my lesson planning and behaviour management skills in this role.

• 

  Al Najah Private School

  Aug 2011 - Jul 2022

  A key member of the senior management team, leading the largest section of the school. Critical responsibilities include recruiting staff, onboarding new hires, managing staff performance, day to day logistics, event planning, data management of student progress, resource procurement, stakeholder management, coaching of the middle leadership team, as well as running professional development workshops. Progressed into another middle management role, this time leading the teaching of English across the primary school of 38 classes. Increased the procurement of resources to match all ability needs and developed the school library. Redesigned the curriculum with the impact of increasing student progress by 15% in English across the school. Led the Gr 3 team through curriculum changes and an external inspection, while training and monitoring the performance of new teachers.

  • Senior Manager - Primary

    Jan 2017 - Jul 2022

  • Department Leader

    Aug 2016 - Dec 2017

  • Team Lead

    Aug 2011 - Jul 2016
• 

  Cavan and Monaghan Education and Training Board (CMETB)

  Aug 2022 - now

  • Senior Training Advisor Services to Business Apprenticeship

    Nov 2022 - now

  • Grade V Staff Officer

    Aug 2022 - Nov 2022