Marisa Fundaro

Experience

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  Big brothers & big sisters, west island, Montreal

  Apr 2005 - Feb 2006

  Casework

  •Responsible for full portfolio comprised of 32 Parent—Child—Big Brother/Sister cases, and 6 Elementary Schools. •Conduct intake, follow-up, and match completion interviews with parents, children and volunteers•Perform rigorous screening, evaluation and background checks on potential volunteers. Personally recruited 42 new volunteers in a 4-week blitz.•Determine most suitable Mentors and Big Brothers/Sisters for each family, based on needs personal assessments.•Revamp and deliver Child Safety & Protection training sessions. Supervise student workers & interns•Oversee overall functioning, development and reporting/statistics of In-School Mentoring Program. •Oversaw 11 extra schools during shortage of staff and re-organized paperwork and files. Show less

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  Telus Mobility

  Jul 2008 - Sept 2013

  •Provide timely resolution of client inquiries as the point of contact for clients including activation, service, billing, and equipment inquiries •Ask necessary questions in order to troubleshoot technical service issues determining root causes of problems and finding appropriate resolutions •Proactively explore and anticipate clients’ future needs with an ability to recommend and educate the client on value-added services and products •Introduce and promote the use of self service options relevant to clients’ needs •Accurately obtain, document and confirm client personal information •Build relevant professional relationships with internal contacts•Helpdesk: provide help to Colleagues regarding client’s accounts and take all escalations by clients wishing to speak with a manager. Provide client resolutions. Show less

  • Helpdesk Specialist

    Jul 2010 - Sept 2013

  • Customer service

    Jul 2008 - Jul 2010
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  L’Ilot Centre de crise de Laval

  Oct 2013 - Feb 2020

  Crisis Counselor
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  Laval crisis center L'ilot

  Oct 2013 - Feb 2020

  • Participate in shift change, exchange pertinent information with colleagues.• Be current on the resident’s files.• Welcome new residents/Integrate client• Manage medication• Create intervention plan, validate and follow through.• Follow up with clients in residence. (Client’s current mental state, evolution, discuss general behavior)• Formal meetings (at any time of day)• Punctual meetings • Planification meeting (attribute tasks to residents, create plan for the day, allow residents to ask questions, group intervention when necessary.)• Psychological support• Provide references when required.• Ensure written authorization to obtain further information such as medical file, medications prescribed. • Daily supervision within living environment.• Maintain and update client file with medical information, diagnostics, medication taken, meetings, etc. • Intervene in crisis situations (suicide prevention)• Close client file.• Post intervention if client would benefit from an external follow up.• Training on P-38 Law. (protects adults with mental health issues who may be a danger to themselves or others) Show less • Evaluate and estimate dangerousness by gaging protective and risk factors.• Elaborate an intervention plan.• Have client sign authorization form (when applicable) if clarification or additional information is required by health care professionals, or family members.• Inform client of our policies and mandate.• Present client’s file to the team.• Assign client to an interventionist if they are receiving an external follow up.• Refer client to other resources when applicable.• Contact the person who referred client to give them a retro-information.• Collaborate with any institution or health care professional implicated in client’s file Show less

  • Resident Intervention Specialist

    Oct 2013 - Feb 2020

  • Evaluator

    Oct 2013 - Feb 2020
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  Therapie Alternativa

  Apr 2015 - Apr 2017

  Animal Assisted Therapist, Crisis Intervention, Suicide/Homicide Risk evaluator
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  Jocelyne Arseneault Agence de Consultation (JAAC)

  Sept 2016 - Sept 2018

  Representative

  Our exclusive and à la carte advantages-The mobile JAAC team, wherever you are.-With JAAC, remote locations appear closer.-Service (S.E.M) simple, efficient and mobile.-We deploy services à la carte that contribute to optimal health.-We offer a Comprehensive Assistance Program (AAP) that is comprehensive and adapted to the budget of SMEs.-We offer you services at very affordable prices.-Home and telephone support 24/24 and 7/7 reassurance.- The mobile team, adapted to any situation in suicide and homocide prevention.-Confidentiality and simplicity of services.-Support to managers including coaching and tailor-made training.-We offer the flexibility of helping employees and their family.-No more need to look for references and competence, we offer it to you!-As an agency, we are the link that breaks your isolation.-With JAAC, your help program is unique, with simplicity and with your specific needs in mind. Our Corporate Assistance Programs (AAP).1-Mobile Emergency crisis intervention2-In business and within institutions/organizations.3-Accommodation4-To the employees of funeral homes and their bereaved clients.5-Institutional and / or business customers of SMEs.6-Clear Telephone service and support7-Support and Sharing GroupCONTACTCustomer Service: 514-387-1944Throughout Quebec: 1-844-400-1944 (toll-free)Administration: 514-512-7898info@jaac.ca--www.jaac.ca Show less

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  Directeur de la protection de la Jeunesse

  Feb 2020 - Dec 2022

  Human relations agent/ Agente des relations humaine
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  HOMEWOOD HEALTH LTD

  Sept 2022 - now

  Mental Health Counselor