Chris Wetzel

Experience

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  Cable & Wireless

  Jan 1996 - Jan 1997

  Senior Account Executive
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  PAETEC

  Jan 1999 - Jan 2009

  Director of Sales

  ▪ Revenue Growth/Team Building: Launched PAETEC in National Capitol Area in crowded CLEC marketplace with no Brand awareness; recruited, hired, onboarded, and developed Sales and Account Management teams for 9 years; built revenues from $0 to $19.6 million ARR and gross margin of 59.7% by FY 2007.▪ Business Development/Revenue Streams: Spearheaded Reciprocal Compensation program targeting Higher Education, Hospitality, and Healthcare institutions; created revenue streams from existing network traffic; earned new business and incremental billing revenues from high-profile logos, including Georgetown University, George Washington University, Johns Hopkins University & Hospital, Carefirst Blue Cross/Blue Shield, and The Four Seasons Resorts.▪ Collaboration/Strategy/Recognition: Helped launch Customer Advisory Board (CAB), building forum for customers to engage Senior leadership, Product, Marketing, and Finance; provided forum for customer input on future initiatives and company strategy. Show less

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  ARG - IT Clarity

  Apr 2009 - Dec 2010

  General Manager/Director of Sales

  ▪ 3rd Party Partnerships/Sales Growth: Led Partner Adoption and Onboarding program to incentivize Sales to recruit, enlist, and onboard independent third-party partners to drive increased warm leads and generate new revenue; executed Channel agreements with 18 new partners in 12 months; resulted in 68 new customers totaling $360k in MRR.▪ M&A/Leadership: Assisted in migration of staff and customers following acquisition; led customer and partner messaging, ensuring smooth transition; chosen to lead sales organization and oversaw Director of Account Development, who supported 3,300+ customers. Show less

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  CenturyLink

  Dec 2010 - Dec 2018

  Regional Director of Sales

  ▪ Business Launch/Sales Achievement: Launched tw telecom in 2010 in National Capitol Area; recruited, hired, and successfully onboarded 10 new sales and customer retention members; trained and led team to achieve successful outcomes; grew revenues from $0 to $36 million ARR in 4 years with Gross Margin of 65% and 102% quota attainment from 2012-2014.▪ ROI/Project Management: Developed and deployed Capital Investment Plan to spend $25 million to build out Metro fiber network into 200+ commercial buildings in National Capitol area; achieved 98% success rate on investment ROI within 12 months.▪ Innovator/Prospecting Campaign: Awarded ‘Best Innovation of 2015 by tw telecom for launching Customer Video Stick program; employees recorded video introductions/value proposition messages on thumb drives, mailed to prospects in target buildings; created face/name recognition with Territory Rep; generated initial meetings, raising revenue for Investment ROI targets.▪ M&A/Market Penetration/Change Activator: Retained role through 2 acquisitions; led integration of Market Sales, Engineering, and Account Management strategy; expanded sales focus into new market and increased headcount; exceeded market quota in 2016 (118%) and 2017 (247%). Show less

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  Vonage

  Jan 2019 - Jan 2022

  ▪ Process Re-engineering/Onboarding: Partnered with CRO cross-organizationally, developing and deploying strategy to quickly onboard newly implemented customers; resulted in faster realization of ARR, improved product adoption, and reduced revenue churn.▪ Account Review Expansion/Customer Loyalty: Revised quarterly strategic account reviews, adding Product and Marketing peer leadership; improved prioritization of go-to-market product enhancements; drove customer revenues, reduced logo churn, and improved customer renewal rates.▪ Revenue Growth/Cost Saving: Segmented Enterprise accounts away from Mid-Market and SMB Customer Success organization; migrated to laser-focus on Enterprise account support and product needs; over 2 years, grew enterprise account base from $28 to $44 million, exceeding sales forecast by 28% and reduced revenue churn by 35%.▪ Billing System Upgrade/Invoice Accuracy/Project Management: Selected to participate in large billing system conversion; forecasted to improve customer call detail capture rates; resulted in 35% improvement in invoice accuracy and 20% increase in customer billing. Show less ▪ Talent Acquisition/Training and Developing: Executed corporate strategy shift from SMB to Enterprise customer focus by recruiting, hiring, onboarding, and developing 8 Enterprise Account Executives; increased quota contribution from $3.9 to $9.2 million in ARR.▪ Innovation/Target/Goals: Designed and implemented new Territory Account Modules within Salesforce and ZoomInfo; identified Total Addressable Marketshare (TAM) and crucial target accounts; provided Enterprise Account Executives firm logo targets within CRM; improved activity and engagement reporting.▪ Relationship Building/Engagement Success: Partnered with Marketing leadership to initiate drip campaigns to Territory Account Modules within Salesforce; enhanced Vonage brand awareness and improved cold-calling engagement rates for Enterprise Account Executives. Show less

  • Director of NAM Enterprise Customer Success Group – CCaaS, CPaaS, UCaaS & SaaS Accounts

    Jan 2020 - Jan 2022

  • Director of Sales – Mid-Atlantic Region

    Jan 2019 - Jan 2020
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  Deltek

  Dec 2023 - now

  Senior Director of Customer Success