Kevin McCrudden

Experience

• 

  Queen's University Belfast

  Mar 2012 - now

  My role focused on identifying and exploiting new business opportunities whilst obtaining a strong customer focus paying significant attention to member retention. I managed teams through various promotional campaigns ensuring objectives were met on time and to the highest standard. I assisted with the efficient and cost-effective promotion, administration and marketing of programmed activities and events aimed at increasing awareness and encouraging participation in all aspects of Queen's Sport. I provided a professional and well-informed interface with prospective new members including individuals, sporting groups and corporate sector clients. I worked as a relationship manager for corporate clients such as Belfast Giants Ice Hockey Team, The Irish Hockey Association and alongside several G.A.A. Boards providing assistance and meeting customer needs wherever possible.Certified Website Modifier and Social Media Champion. Show less

  • Indoor Cycling Instructor

    Jun 2014 - now

  • Marketing & Sales

    Mar 2012 - Sept 2014
• 

  Ulster Bank

  Sept 2014 - now

  Helped simplify the ‘5 year Capital Forecasting Plan’ for the Retail Personal Book, the new process is now more efficient, user-friendly and has reduced the possibility of manual error. Produced step-by-step procedure guide to aid future colleagues completing the Forecast. Completed the Annual Mortgage Emergence Period Review - the Emergence Period is an essential component required to calculate yearly Mortgage Provisions. Closed a 'Risk Mitigation Programme' raised by Internal Audit by completing this Review and received high praise from Ulster Bank Head of Provisions and Loss Forecasting.Contributed to various projects with tight timescales, validating the accuracy of transaction data across multiple Mortgage Systems, enabling Senior Management to forecast provisions with increased confidence.Developed a thorough understanding of Default Customers, Forbearance Treatments and Capital/Provision Categories across Retail Portfolios. Gained Systems experience using SAS Statistical Programming alongside GMS, RFS, Mortgage Manager Systems and Athena /FRANK data warehouses. Completed the Belfast City Marathon as part of a Relay Team with Retail Credit Risk Colleagues helping raise over £12,000 for Friends of the Cancer Centre.Passed the ‘GARP - Foundation in Banking Risk Accreditation’, enhancing Risk knowledge of the Financial Industry. Show less Daily point of contact for Portfolio of Corporate clients, responsible for ensuring customer requirements were delivered in line with expectations.Daily Risk responsibilities included: Overdraft Excess Management; Monitoring Large Transactions (AML); and Fraud Prevention liaising with RCO and customers technically verifying cheques.Built strong working relationships with Banking Operations, Products Partners, Invoice Finance, Wholesale Credit, RCO, Moneydesk, Cards, etc. to deliver objectives within agreed timescales/SLAs. Analysed financial data accurately and contributed to the credit assessment/ application process for customers in line with Ulster Bank Credit Policies and Controls.Quickly adapted to environment developing Systems knowledge of Relationship Management Platform (RMP), Back Office, C&Q, Gems NI/RI, Credit Systems etc.Invited to and attended Annual Ireland Accountancy Dinner in Belfast City Hall entertaining Corporate clients.Built a strong rapport with customers ensuring deposits, direct debits, standing orders, card issues, letters of credit, internal/external transactions, BACs Payments etc. were delivered on time and to UB standard.Responsible for solving Customer Queries and Complaints, availed of relationships built to do soCompleted IFS Foundation in Credit Stewardship Accreditation. Organised and instructed an Indoor Cycling Event for Corporate Banking colleagues raising over £400 for Sports Relief. Show less Conducted Quality Assurance Reviews on UB Project Governance Documentation (Meeting Minutes, RAID Logs, Stage Gate Checklists). Distributed and tracked action plans ensuring staff were adhering to UB Governance standards.Committed to continuous improvement, proven by modifying Governance Template after noticing a mandatory agenda item had been neglected. Updated ‘Staff Connections’ website with new Template, ensured all UB Transformation staff were aware of changes via Divisional Info-mail and weekly communication huddles in Donegal Square East, Blackrock and George’s Quay facilities.Ulster Bank Transformation Lead personally requested that I join UB-RBS Alignment Programme following my work on Quality Assurance. Helped deliver the CPB-Corporate Banking Workstream of the UB-RBS Alignment, this involved working with sensitive issues and bank-wide stakeholders to deliver essential Programme requirements within restricted timescales.Prepared and helped present weekly ‘Project Working Group (PWG)/Project Control Committee (PCC)’ Governance Meetings, reporting requirement progress and updates on Project/Programme Risks and Issues to stakeholders. Produced Governance records for entire Workstream over a 5 month period. Created High Level Milestone plan for CPB Workstream to track stakeholder activity and gap closure. Influenced and managed key stakeholders to ensure Milestones were met and gaps closed.Successfully worked as a sole Business Analyst in the CPB-Corporate Banking Workstream for four weeks due to a staff shortage.Completed Prince 2 Foundation and Practitioner Awards enhancing Project Management Skills. Show less Built comprehensive knowledge of specific UB Retail Products across ROI and NI jurisdictions preparing innovative propositions. Accurately implemented Product Rate Changes liaising with multiple stakeholders to successfully deliver essential updates within restricted timescales to: Mortgage Systems, UB Websites, Product Libraries, Product Rate Sheets & Brochures. Delivered weekly Competitor Analysis Reports on Mortgage Rates, availed of by Senior Management when making pricing decisions for the UB Product Suite. Introduced a new process for collating analysis with increased accuracy, updated staff on new procedure explaining how it eradicated risks found in previous process. Received praise from Category Lead regarding this work; “Kevin produced quality work which has been visible to a range of key stakeholders, up to and including Group Chief Executive Level. Kevin would not have been assigned this task had we not had the confidence in his abilities”. Collaborated with internal and external stakeholders (Tribal City Games Company) helping design a UB Mobile Gaming Application. Ulster Bank Digital Innovation Programme Director provided feedback noting ‘”Kevin contributed positively, is a team player, who is comfortable with new ideas and being challenged on them”. Collated weekly Management Information for Mortgage Offers, Applications and Drawdowns notifying Senior Management of progress against targets. Gained an in-depth understanding of Retail Products Customer Journeys spent time with ‘Customer Advisor’, ‘Mortgage Advisor’, ‘Regulatory Mortgage Advice Supervisor’, ‘Mortgage Broker Unit’ and ‘Personal Loan Underwriter’.Became a ‘MoneySense Volunteer’ enhancing my influencing and presentation skills by delivering a Training Session to over 80 students in Saint Louise’s College. Participated in an Ulster Bank 'Giving Day' at Saint Vincent De Paul and The Salvation Army working as part of a functional team. Show less

  • Portfolio Manager

    Sept 2016 - now

  • Retail Credit Risk - Capital, Provisions and Ratings Analyst

    Mar 2016 - Sept 2016

  • Corporate Banking NI - Assistant Manager

    Sept 2015 - Mar 2016

  • Chief Administrative Office - Transformation - Business Analyst

    Mar 2015 - Sept 2015

  • Customer Experience & Products - Retail Products Specialist

    Sept 2014 - Mar 2015