Tabrez Pasha

Experience

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  Ola

  Mar 2015 - Mar 2019

  Senior Customer Support Executive

  Senior Customer Support Executive (OLA Cabs)• Resolving customer complaints and queries.• Supporting the customer through an email ticketing system and phone calls.• Providing detailed information to customers. • Offering exceptional customer service and satisfaction.• Monitoring the performance of individual representatives.• Taking feedback from the customers.• Knowing and identifying the client's needs.• Recommending products and services as per the client's requirements Show less

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  Flipkart

  Apr 2019 - Sept 2021

  Key Account Manager

  Relationship Executive (Flipkart)• Campaign Management for major events like Independence Day sale, Monsoon Appliance Sale, Flipkart Home Shopping Days etc.• End to End operational planning and execution of Big Billion Days.• Responsible for new product launches, end-to-end sales and marketing planning and execution.• Responsible for monthly sales planning, event planning and marketing activities for the category.• Responsible for Traffic management, Digital marketing.• Consultative Selling of Paid Promotion, CPC and Banner ads.• Developing online merchandising and promotion proposals to achieve sales targets. Show less

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  Meesho

  Oct 2021 - Jan 2023

  Key Account Manager

  • Managing Ad Experts team on their different matrices and guiding them in solving their issues.• Driving the team of Ad Experts on their portfolio-level targets and get them achieved.• Working on KPI like Preparation of Data on different matrices like overall GMV, target deployment, connects gmv, renewed gmv etc.• Calling the supplier’s where Ad Experts is failed to retain Meesho ads and try to get them in the program MMA.• Hosting team meetings on daily working days for BAU activities both in morning and evening.• Driving the team meetings for the problems faced on Ad Expert to supplier Level.• Maintaining a good relationship between Ad Experts and Manager’s.• Helping Manager for any other team task which are driven in every month like sale day to give maximum Ad additional consent amount from the team. Show less

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  Cocoblu Retail

  Jan 2023 - now

  Account Manager - MVR

  • Working with internal colleagues and organizations as well as our most significant partners and vendors, I'm an effective leader and communicator. I had a history of sound ownership principles and great commercial judgment.• The success of this endeavor will be determined by how well I do on input criteria such as GMS Goal, Selection, Vendor onboarding, GV Share%, NPPM%, and the effect of vendors on delivering an excellent customer experience to consumers who are making purchases.• I've taken on more responsibility, starting and leading process improvement initiatives, actively engaging in stakeholder meetings, RTV creation for the apparel team, and POCs for deals on apparel, Men’s LOB POC, among other things.• I led a group of account managers that were tasked with onboarding vendors, developing and directing campaigns for vendor selection, managing inventory, setting prices, optimizing vendor terms, and obtaining support for marketing initiatives.• Own the input business metrics through tracking mechanisms thereby driving the vendors to create a great customer experience.• Ensure the right selection is listed with all vendors which would drive output metrics.• In order to enhance the vendor experience, I have led a team of associates to thoroughly analyse and evaluate the issues for the suppliers, then publish recommendations and action plans based on facts.• By establishing effective channels of communication at all levels, i have manage long-term vendor relationships with important partners and champion the requirements of the vendors. Assist suppliers in growing, establish appropriate expectations, and communicate status in a clear and concise manner. • I have Work with various internal teams (e.g., supply chain, fulfilment center, Payment, and RTV) to resolve vendor issues and manage escalations Show less