Melissa Schiroo

Experience

• 

  Gustavus Adolphus College

  Sept 2015 - Dec 2017

  Adapt to the varying needs of each studentReview and help students with their papers through conversationAssist in the hiring and training of new tutorsCoordinate outreach eventsPromoted to a team lead position within a year of being hiredCreated a video for the Writing Center website Wrote articles about campus life, events, and newsInterviewed three sources per article

  • Writing Tutor

    Sept 2015 - Dec 2017

  • Staff Writer

    Sept 2015 - May 2016
• 

  Mall of America

  May 2016 - Aug 2016

  Tourism Intern

  Managed the Explore MN Display ProgramOrganized the 2017 MOA coupon bookScheduled visiting groupsHelped prepare for events, such as TBEX (Travel Blog Exchange), the re-opening of a hotel, and Toddler Tuesdays.Represented the Mall at outreach events

• 

  ISG

  May 2017 - Aug 2017

  Marketing Intern

  Created and edited project summariesEdited project proposals, resumes, and brochuresCollaborated with industry leaders and marketing specialistsWrote weekly blogpostsGained basic knowledge of Adobe In-Design and Microsoft Excel

• 

  Wells Fargo

  Mar 2018 - now

  Business Systems Consultant

  Implement Agile for non-project, operational work across three managerial teams to improve visibility, track velocity, and identify impediments.Managed the approval process for production/non-production releases across seven project teams.Collaborated with product owners, BAs, testers, and developers to formulate business requirements into user stories.Apply Agile methodology to project teams by helping lead rituals, such as backlog refinement and daily scrums.Organized production release requests using Jira’s Service Help Desk Show less