John Best

Experience

• 

  Mountain View Grand Resort & Spa

  Aug 2005 - Feb 2006

  Director Revenue Management

  Maintained web, gds and local reservations pricing to optimize room revenue

• 

  Hotel Viking

  Jul 2006 - Oct 2006

  Director Revenue Management

  Maintained web, gds and local reservation department pricing structure to optimize room revenue

• 

  AT&T

  Nov 2006 - now

  As Fraud Channel Manager I utilize data analytics to identify fraud trends, track performance against against fraud loss goals, and benefits of countermeasures to help mitigate fraud against customer accounts. I partner with channel sales operations team and channel leadership to ensure fraud measures work well in the channel environment while maximizing the customer experience. Research and investigate equipment fraud trends, robocall scheme patterns, and online transaction trends. Support executive escalations, legal inquiries, and regulatory investigations. Supported Executive level escalations, regulatory inquiries, legal research, notices of disputes, fraud investigations. Supported call center staff, new hire mentor, reinforced trainings & programs

  • Fraud Channel Manager

    Nov 2022 - now

  • Fraud Manager

    Jan 2018 - Nov 2022

  • Office Of The President

    Mar 2012 - Jan 2018

  • Floor Manager

    Nov 2006 - Mar 2012