Andrew Beck

Andrew Beck

Technical Writer

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location of Andrew BeckMissouri City, Texas, United States

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  • Timeline

  • About me

    Software Development Lifecycle and Communication Professional - PMP, PSM I, PSPO I

  • Education

    • Michigan Technological University

      1983 - 1988
      BS Scientific and Technical Communication

      Ethnography research and training, Bartender at The Library

    • Michigan Technological University

      1983 - 1988
      ASC Mechanical Engineering
  • Experience

    • Texas Instruments

      Jun 1988 - Mar 1991
      Technical Writer

      Designed hardware and software manuals for microprocessor development products.

    • Capgemini

      Mar 1991 - Aug 1993
      Business Communication Consultant

      Provided Technical Communication Consulting Services to a variety of Fortune 500 companies

    • Community Health Computing

      Sept 1993 - Dec 1994
      Instructional Systems Designer

      Designed classroom training materials and documentation for hospital information systems.

    • CFI Proservices / Concentrix / Harland Financial

      Jan 1996 - Jan 2001
      Senior Manager, Interface Development

      Built and managed a team that was responsible for developing real-time interfaces from browser-based Windows NT applications to mid-frame and mainframe applications.

    • Citation Solutions

      Jan 2001 - Aug 2004
      VP, Operations

      Significantly improved the fiscal health of this internet services and consulting group by managing all service definitions, service execution, and ongoing support and taking over responsibility for all corporate finances, budgets, and profit and loss.

    • U.S. Dataworks

      Sept 2004 - Aug 2010

      Enhanced stakeholder visibility to operational metrics, increased services revenues, improved customer support processes, and improved customer service profitability through a set of programs directed at communicating up, increasing existing customer up-sells, and defining appropriate account-level responsibilities. Increased corporate revenues, improved project delivery practices, and promoted customer satisfaction through the initiation of multiple programs, best-practices, and process improvements that were focused on project profitability, staff efficiency, and customer communications. Increased overall product quality and customer perceptions of quality by establishing the company's first quality assurance program and initiating a set of automation tools for managing and driving requirements gathering, test scripting, and the defect management processes.

      • SVP, Operations and Services

        Jan 2008 - Aug 2010
      • VP, Services and Delivery

        Jan 2006 - Dec 2007
      • Director, Quality Assurance

        Sept 2004 - Dec 2005
    • Beck&Call Consulting

      Aug 2010 - now
      Managing Partner

      Specializing in developing programs that improve profitability, efficiencies, and accountability of business operations. By evaluating your organization’s goals, active processes, and current staff, we quickly make recommendations to drive critical decisions on process improvements, productivity toolsets, and staff selection.

  • Licenses & Certifications