Andrew Beck

Experience

• 

  Texas Instruments

  Jun 1988 - Mar 1991

  Technical Writer

  Designed hardware and software manuals for microprocessor development products.

• 

  Capgemini

  Mar 1991 - Aug 1993

  Business Communication Consultant

  Provided Technical Communication Consulting Services to a variety of Fortune 500 companies

• 

  Community Health Computing

  Sept 1993 - Dec 1994

  Instructional Systems Designer

  Designed classroom training materials and documentation for hospital information systems.

• 

  CFI Proservices / Concentrix / Harland Financial

  Jan 1996 - Jan 2001

  Senior Manager, Interface Development

  Built and managed a team that was responsible for developing real-time interfaces from browser-based Windows NT applications to mid-frame and mainframe applications.

• 

  Citation Solutions

  Jan 2001 - Aug 2004

  VP, Operations

  Significantly improved the fiscal health of this internet services and consulting group by managing all service definitions, service execution, and ongoing support and taking over responsibility for all corporate finances, budgets, and profit and loss.

• 

  U.S. Dataworks

  Sept 2004 - Aug 2010

  Enhanced stakeholder visibility to operational metrics, increased services revenues, improved customer support processes, and improved customer service profitability through a set of programs directed at communicating up, increasing existing customer up-sells, and defining appropriate account-level responsibilities. Increased corporate revenues, improved project delivery practices, and promoted customer satisfaction through the initiation of multiple programs, best-practices, and process improvements that were focused on project profitability, staff efficiency, and customer communications. Increased overall product quality and customer perceptions of quality by establishing the company's first quality assurance program and initiating a set of automation tools for managing and driving requirements gathering, test scripting, and the defect management processes.

  • SVP, Operations and Services

    Jan 2008 - Aug 2010

  • VP, Services and Delivery

    Jan 2006 - Dec 2007

  • Director, Quality Assurance

    Sept 2004 - Dec 2005
• 

  Beck&Call Consulting

  Aug 2010 - now

  Managing Partner

  Specializing in developing programs that improve profitability, efficiencies, and accountability of business operations. By evaluating your organization’s goals, active processes, and current staff, we quickly make recommendations to drive critical decisions on process improvements, productivity toolsets, and staff selection.