Sivaramakrishnan Velayudham, PMP® CSM®

Experience

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  SPi Technologies

  Jun 2009 - Dec 2011

  Project Coordinator

  Responsibilities: Full Service Project managementDaily report on production and incoming inspectionPreparing a project planPreparing rep copy and tagging guidelines for copy editing and designing teamApplying CIP dataClear both customer and production queriesCo-ordinate with production to communicate customer specs and timelinesTrack progress of job to keep the customer informed at all timesCo-ordinate with inspection team for queries/discrepancies related to production at the initial stage of the ProjectFollow up of the job internally and convey the same to the customersPreparation of status report of projectsUpload file after performing Quality checks and downloading the filesResolve complaint through appropriate departmentClearing of customer complaint within 48 hrs and ensure corrective action and maintain record for preventive action Preparation of Complaint Analysis and to initiate counter measureAdministration:Billing formalities Maintain incoming and delivery trend analysisMaintain back up for the jobTimely reply for customer queriesPreparation of feedback reportEnsure Client serviceEscalate issues pertaining to delivery/quality/communication to Accounts HeadDiscussion on conference calls on weekly basis for status updates of the projects Providing complete process training for new joiners / traineesAchievements:Achieved high level customer satisfaction through proper communicationHandled more than 300 publishing projects including books and journals.Driving member of the team towards On Time Project completionReceived several complements and gifts from overseas customers for high performance Show less

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  SPi Global

  Jul 2012 - May 2014

  Senior Project Manager

  senior project manager

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  SPi Global

  Nov 2014 - Nov 2017

  Senior Project Manager
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  Lumina Datamatics Limited

  Nov 2017 - Apr 2020

  Project Manager
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  Integra Software Services Private Ltd

  Nov 2020 - Oct 2021

  Senior Project Manager
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  IBM

  Oct 2021 - Jul 2022

  Lead Project Manager
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  Wipro

  Dec 2022 - Oct 2024

  Project Manager
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  GAVS Technologies

  Oct 2024 - now

  Lead Consultant