Bryan Kidd

Experience

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  IT Consultant

  Jan 1985 - Jan 2000

  Earlier IT Career:

  Designed and deployed the first LAN/WAN for the Food and Drug Administration and implemented a LAN/WAN Email system with remote access, reducing the drug approval process time by 85%. The new LAN/WAN system also saved the agency ~ $10M as the mainframe was retired. Placed the first Palm Pilot into the Commissioners hand.Systems Administrator, U.S. Department of State, 1985 – 1987• System administrator for a WANG minicomputer.• Responsible for complete system backup for the financial operations branch.• Provided end-user support.Facility OPS Manager, U.S. Army Reserve, Pentagon, 1984 – 1985 Started a successful social webcam business (DualView). Show less

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  Turner Construction Company

  Jan 1990 - Jan 2000

  Director of Information Technology

  • Managed $10M email migration project for over 5000 users nationwide.• Responsible for IT projects in the mid-Atlantic region.• Researched new software and installed servers at large construction sites.

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  Anywhere Internet, Inc.

  Mar 2003 - Jan 2010

  President & CEO

  Created one of the first Wireless Internet Service Provider (WISP) businesses in South Florida, providing last-mile business-class wireless Internet and VoIP service, with 100% uptime even during severe weather. Sold established customer base to another WISP; the AnywhereInternet.com domain is for sale.

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  TotaleMedical

  Jul 2007 - May 2009

  Director Of Information Technology

  Built a scalable infrastructure by integrating business applications and automating forms processing to ensure compliance with Medicare and HIPAA guidelines supporting 120 users. • Established a state-of-the-art 24/7 Call Center enabling revenue growth by $9Million in under two years. • Deployed secure electronic signature, decreasing prescription turn-around time by 85%.

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  Arbor Research & Trading, LLC

  Jun 2009 - Jan 2010

  IT Consultant

  Developed and deployed IT systems for an entire financial trading floor, start to finish in under one month. • Designed an innovative workstation setup. Three other company locations adopted the configuration. • Installed a VoIP-based telephone system reducing monthly telco operating costs by 75%.

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  All Covered (IT division of Konica Minolta)

  May 2010 - Aug 2013

  Senior IT Services Consultant

  Relationship and Sales Manager for 40 SMB's an IT Service portfolio of $2.4M. Generated and delivered Technology Business Plans and sales proposals for project work to include hardware, software, installation, and support to align with the customer's business objectives. • Ranked #1 Top Sales Producer in the East, first year.• Reduced outstanding AR by $100,000 while growing the portfolio by 20% YoY. • Managed production problem resolution and ensured customer satisfaction, 100% retention rate. Show less

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  Microsoft

  Sept 2013 - Nov 2019

  Senior Technical Account Manager

  Owned all aspects of the Premier Support relationship between Microsoft and seven enterprise customers in the HealthCare and Life Sciences vertical for three years and a Dedicated TAM for three years at GEICO.• Achieved over 100% of quota and 100% retention rate for all years, with service contracts of $3.6Million. • Managed day-to-day operational and launch activities, account maintenance, and on-boarding. Proactive service planning and delivery, periodic account audit, and report generation to internal stakeholders and customers while maintaining the highest level of service satisfaction, scoring "top box" for all years. 98.8% overall Net Promotor Score (2019).• Excellent problem-solving skills and escalation to resolution. Adaptable and flexible in many types of situations, issues, and environments.• Led IT Teams to successfully migrate to and adopt Microsoft Office 365 and Azure Cloud computing, reducing IT operating costs by 20%-30% and realized value. • Worked closely with all Account Teams and across all functional teams to provide exceptional service. Technical Account Manager (TAM) acts as a trusted business advisor to Microsoft's Premier Support customers, providing Premier Support Services aligned to the customer's priorities to maximize their Microsoft investment. The TAM is the only front-line customer-facing support role within the Services organization. The TAM is responsible for the overall growth, quality, and satisfaction of its support services relationship. Show less

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  SHI International Corp.

  Mar 2021 - Aug 2021

  Technical Account Manager

  SHI is a leading provider of IT solutions, with a ridiculously helpful team focused on helping customers achieve superior business outcomes. Within SHI’s Cloud Solution practice, we provide solutions through our Cloud Solution Provider (CSP) and Managed Services Provider (MSP) programs.As an Azure Technical Account Manager, I work with a team of cloud Engineers and Account Executives and actively support SHI’s CSP and MSP customers on the Microsoft cloud to include the following:• on-demand technical support services for existing cloud services.• technical enablement; providing guidance on best practices and communicating changes for new or improved services within Azure.• proactive monitoring of cloud service availability and performance.• proactive automation and self-healing of resources.• strategic guidance on aligning technology to achieve positive business outcomes. Show less

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  CloudFit Software

  Sept 2021 - Jan 2022

  Sr Personal Trainer (Sr Technical Account Manager)

  CloudFit Software provides managed scenarios for core operational outcomes in both the public and private sectors. CloudFit’s managed scenario competency allows clients of any size to move fast. At the same time, CloudFit provides the core operational outcomes and integrates back with the customer’s existing operations team, whether insourced, outsourced, or in-between.CloudFit has a team of talented individuals who implement and manage the managed scenarios, custom applications, and operational outcomes for our customers. In some cases, customers want help to transform their development and operations teams to be more fluid, and we are happy to help those customers drive those desired outcomes. Our team of talented professionals can deliver on any operational outcome. We call these individuals "Personal Trainers" rather than "Consultants." In our view, consultants are great, but they are like nutrition professors who might lecture on nutrition theory. Personal Trainers master the knowledge of nutrition, exercise, human motivation, and they apply that knowledge to help their clients change their lives for the better. CloudFit Personal Trainers do not spew theory but rather have proven track records of driving measurable results supporting modern digital transformations. Our CloudFit Personal Trainers are passionate about using their knowledge and experience to help CloudFit’s customers achieve their dreams. Everything we do is aimed at helping the customer move faster and at higher quality towards their unique business goals. Show less

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  Kroll

  Apr 2022 - now

  Senior Technical Account Manager

  We are focused on delivering and managing outstanding customer experiences with our Cyber managed services, from the initial onboarding of new customers to providing ongoing relationship management, product training, service response, and support. Serving as the primary point of contact for any issues regarding the service.