Ed Wallace

Experience

• 

  London Borough of Camden

  Feb 2002 - Oct 2004

  Service Support Worker

  Case work for an adult social work team with a range client groups including older people, mental health, substance misuse, disabled, sensory needs, learning disabilities and asylum seekers. Organisational support to social work team, first point of contact for the general public, referral processing, multi-disciplinary care co-ordination, stage 1 assessments and care plan production.

• 

  Fordham Research

  Oct 2004 - Jun 2006

  Research Analyst

  Research and consultancy services to local and regional authorities and other bodies in the public sector on the demand and need for housing. Key areas of work included housing need analysis, housing market assessments, older persons housing, key worker housing, supported and additional needs housing and Gypsies and Travellers.

• 

  London Borough of Camden

  Jul 2006 - Oct 2010

  Managed the Council’s central engagement and consultation function and was the strategic lead for these activities across the organisation. Key projects included managing the citizen panel Camden Talks, leading the design, delivery and reporting of Camden’s Social Capital Survey 2009, the Place Survey, the BVPI Survey, Camden’s Annual Residents Survey and developing the organisation’s approach to online engagement with citizens and service users. Lead a review of the Council’s approach to engagement and consultation to identify efficiency savings and agree more effective and innovative ways of working. Contributed to the development of Camden’s Data Observatory. Provided high quality advice, support and strategic guidance to elected members, senior management, service users and other stakeholders. Managed a team of 5 research officers and a budget of approx £750k per annum. Show less Gave advice, support and guidance to colleagues and led the design and delivery of wide-ranging engagement and consultation programmes. Strong programme and project management skills and provided data, research analysis and insight that informed service delivery and policy development, and inspired change in the way the Council delivers its services. Qualitative and quantitative research methods included postal and online surveys, focus groups, participatory budgeting, online engagement, video diaries and customer journey mapping. Show less

  • Head of Engagement

    Feb 2008 - Oct 2010

  • Senior Research Officer

    Nov 2006 - Feb 2008

  • Research Officer

    Jul 2006 - Nov 2006
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  Nesta

  Oct 2010 - Sept 2012

  Development Manager

  Work across a number of programmes in Nesta’s Innovation Lab that support innovation in public services. Programme lead for Reboot Britain which tested how collaborative technologies can change the delivery of high challenging, high cost public services. Programme lead for Your Local Budget programme, which supported innovation in the use of participatory budgeting by local authorities. Programme support to Creative Councils which aims to develop radical innovations that re-think the role of local government. Show less

• 

  Various

  Sept 2012 - Jan 2013

  Freelance Research & Innovation Consultant

  Commissioned by Ipsos MORI to complete a piece of research that looked at how collaborative technologies could be applied to support market and social research activities. The final report examined how these technologies were used by Ipsos MORI’s Public Affairs Division’s, their direct competitors and smaller ‘boutique’ rivals; and assessed the functionality of other collaborative technologies that have been developed for alternative uses, but could potentially be used in this way.

• 

  Viridian Housing

  Oct 2012 - Jun 2017

  Research & Innovation Manager

  Led the Research and Innovation team and the organisation’s approach to using innovation methods to address the challenges and opportunities facing the organisation, drive internal service transformation, and developing new products and services to support customers – including the new home swap service MoveMaker. Areas of focus included strategy development, use of data, digital innovation, service improvement and transformation, business case development, and skills development. Managed a team of 8. Show less

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  CDS Co-operatives

  Sept 2016 - Sept 2019

  Non Executive Board Member

  Provides leadership and strategic direction to the business. Member of their Finance & New Business Committee.

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  Optivo

  Jun 2017 - Sept 2018

  Head of Research & Innovation

  Managed Optivo’s Research and Innovation function. Focused on supporting the wider business to innovate to deliver faster, cheaper and better services in line with Optivo's Corporate Strategy. Led the Optivo Futures Group. Other areas of work included AI and Internet of Things, channel shift and digital transformation.

• 

  Macmillan Cancer Support

  Oct 2018 - Apr 2021

  Head of Innovation

  Led Macmillan's service innovation function and provided leadership across the organisation around user-led approaches, and the application of a service design methodology to the design of new service solutions for people living with cancer.

• 

  Capgemini

  May 2021 - now

  I manage the Experience Design team in one of Capgemini's public sector market units, covering service design, interaction design, content design, user research and performance analysis. Also involved in client side delivery as a service designer. I worked as a service designer in the Digital Customer Experience team at Capgemini, helping clients in Central Government explore how new business opportunities can be inspired from, and driven by, technology.

  • Head of Experience Design

    Jan 2025 - now

  • Lead Service Designer

    May 2021 - Jan 2025