Michelle Tran

Experience

• 

  LEASY A/S

  Jun 2018 - Dec 2020

  Debitormedarbejder

  • Managed a portfolio of accounts, using a combination of phone calls, emails, and letters to negotiate payment arrangements and resolve outstanding balances• Maintained accurate and up-to-date records of all customer interactions, ensuring compliance with company policies and regulations and providing detailed documentation of account status and payment history.• Communicated effectively with customers, demonstrating strong negotiation skills and the ability to diffuse tense or difficult situations while maintaining a professional demeanor. Show less

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  Danske Bank

  Sept 2021 - now

  • Collaborated with project managers and cross-functional teams to collect and analyze project data, identifying key insights and trends to inform reporting.• Conducted needs assessments and analyzed feedback from trainees, subject matter experts, and other stakeholders to identify skill gaps and training needs.• Conducted pre- and post-training evaluations to measure learning outcomes and assess the effectiveness of training programs.• Communicated training evaluation results and insights to stakeholders through written reports, presentations, and meetings, using data visualization techniques to enhance clarity and impact. Show less

  • Financial Analyst | LC&I Performance Management

    Nov 2023 - now

  • Consultant | Remediation Execution

    Oct 2022 - Oct 2023

  • Student Assistant | 1st Line Financial Crime

    Apr 2021 - Sept 2022

  • Intern

    Sept 2021 - Dec 2021