Brianna Graham (Daley)

Experience

• 

  LaBonne's Markets

  Aug 2009 - Jan 2015

  Bakery Clerk

  Worked for this lovely family-owned Market for 5+ years gaining experience in management and organization. Starting off as a second-hand baker, I quickly gained the knowledge of what it takes to run a bakery from early morning first bakes to PM prep for the following day. Within a year, I was able to open the bakery early mornings on my own and manage the department for the remainder of the day. During holiday rushes, I was responsible for packaging, organizing and handling customized-customer orders.Responsible for:- Opening bakery- Cake decorating - Inventory management & ordering product- Managing department Show less

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  Egidio Assante Wealth Management

  May 2011 - Jun 2013

  Assistant

  Responsibilities included:- Answering telephone calls - Accommodating clients before their appointments - Scanning, filing, and building organization system to support a paperless system

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  EXPRESS

  Jun 2014 - Sept 2014

  Sales Associate

  Summer job where I learned the basics of retail sales floor management.Responsibilities:- Being a positive sales associate, greeting and assisting customers with their needs- Depositing/handling end-of-day money transfers - Late night floor sets included coming in during the middle of the night to re-merchandise the store - Store locations were given visual merchandising layouts to follow, allowing for practice of visual merch layouts

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  VOWS Bridal Outlet (bridepower.com)

  Sept 2014 - Mar 2015

  Sales Assistant

  Starting as an unpaid intern pushed me to do the best I could every day. It was half way through my internship where they needed extra help and offered to hire me part time. I couldn't be happier as I enjoyed greeting guests and showing them around the store to find their dream dress. I worked most of the day organizing the store head to toe. Returning dresses to their corresponding spot on the sales floor. Keeping things neat and organized so that finding the next dress is an ease for the sales consultants. Responsibilities:- Greeting and assisting brides with dress selections- Responsible for dress organization before and after try-ons Show less

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  Tobey Grey

  May 2015 - Dec 2015

  Sales And Marketing Representative

  Post undergrad, I joined this small boutique helping set up their ecommerce and social media presence as well as managed a small retail store. Responsibilities:- Merchandised, stocked and replenished the selling floor constantly-Process shipments and ensuring all merchandise is represented on the floor-Served multiple customers, discovered their needs, and made recommendations to generate sales-Assisted supervisors to identify and resolve issues in the store-Consistently update website with new product being brought into the store-Created Pinterest page for the store-Developed entertaining social media posts (Facebook, Instagram, Twitter, Pinterest)-Re-merchandise and fix floor sets to match new trends Show less

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  Wayfair

  Dec 2015 - Oct 2020

  Operations Manager | Quality Assurance Manager | Account Manager (Team: 3D Operations) - Managed and oversaw outsourced/external 3D quality assurance vendors in India, Vietnam, and the Philippines to ensure all partners met high-quality standards, turn-around time, and overall performance metrics. - Built and strengthened business and vendor partnerships to enable exceptional performance and increase process efficiencies - Effective communicator who leads cross-functional collaboration to improve quality standards, software strategies, process and product improvements.- Partnered with a team of product designers and engineers to improve internal tools and automate vendor KPI reporting and generate dashboards for real-time project tracking - Led a team that downsized from 14 people to 8 people in Feb. 2020 - Flexible and resilient in a fast-paced and changing environment with demonstrated abilities to change priorities and requirements.TECHNOLOGY / BUSINESS ACUMENManagementCross-Functional Team BuildingData AnalyticsProject Management Business StrategySkypeSlackProcess InnovationProcess ImprovementAccount ManagerLeadership Show less Senior Project Specialist | Account Manager(Team: 3D Operations)- Traveled to Vietnam on two separate occasions to build and strengthen partnerships with offshore vendors, enable best practices, and share real-time best practices. - Managed a team of 30 outsourced QA analysts in Vietnam, India, and the Philippines - Partnered with leadership in the deconstruction and subsequent reconstruction of the 3D QA process while minimizing any risk to up/downstream processes- Facilitated the creation of a strong quality control team by training and auditing all new members to ensure quality standards were being upheld.TECHNOLOGY / BUSINESS ACUMENManagementTeam LeadershipCross-Functional Team BuildingData Analytics Business StrategySkypeSlackProcess InnovationAccount Manager Show less Merchandising Analyst | Quality Assurance Analyst(Team: Merchandising - Product Addition)On a daily basis I would perform a large variety of quality assurance processes to improve the overall shopping experience for a customer. Responsibilities:- Collect, review and communicate with suppliers about product data to ensure accuracy- Assign class categories and product attributes to drive high search results - Organize constructive feedback to improve quality and overall processes- Demonstrate flexibility and patience with the ability to accommodate last minute addition to schedules and changes in direct- Work in a fast pace environment to execute a fast turn around time for recently added products- Construct existing standards and bring attention to potential improvements - Collaborate with various merchandising operations teams to maximize efficiency and supplier satisfaction- Complete audits of existing products on site to ensure quality and consistency- Work daily in Microsoft Excel, Microsoft SQL Server and Wayfair’s Internal Tool System Show less

  • 3D QA Operations Manager

    Feb 2020 - Oct 2020

  • Senior Project Specialist

    Feb 2019 - Feb 2020

  • Senior Quality Assurance Analyst

    Mar 2018 - Feb 2019

  • Quality Assurance Associate

    Aug 2017 - Mar 2018

  • Experienced Merchandising Data Analyst

    Mar 2017 - Aug 2017

  • Merchandising Analyst

    Dec 2015 - Mar 2017
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  Fusion Worldwide

  Feb 2021 - now

  • Product Manager, Ecommerce

    Feb 2023 - now

  • Associate Product Owner

    Nov 2021 - Mar 2023

  • Digital Operations Manager

    Feb 2021 - Nov 2021