Roger Lockhart

Experience

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  United States Air Force

  Feb 2005 - Jan 2011

   Upgraded multiple training classrooms totaling more than 200 computers. This action restored network connectivity and provided additional memory this action improved environment for students and instructors Provides help desk support to more than 2.5k End Users throughout Los Angeles AFB Maintained base server integrity by authorizing access for computers and personnel utilizing Microsoft Active Directory security groups Remedy technician, utilized remedy web based/software to track and modify Los Angeles Air Force base phone/user/network issues Work with end users to solve software problems and tailor automation tools to their individual needs  Reimaging laptops and desktop and implement HBSS policy across Los Angeles Air Force Base Domain Show less  Point of contact for planning and implementing local Client Support Administrators procedures for Yokota Abs, Japan. This ensured that Higher Headquarters directive compliance by maintaining the network security throughout the wing Configured computers and peripheral devices to meet Yokota Air Base Japan duty requirements by troubleshooting and resolving all issues on the network Implemented several Classified Message Incident measures by isolating and wiping the computers thus preventing numerous unauthorized disclosure Squadrons ADPE monitor, Successfully turned-in over 175 pieces of obsolete equipment valued at over $200k Responds to customer requests for technical services, answering routing questions and use of products Build exchange mailboxes, configure email properties, and troubleshoot user email issues for NIPR, SIPR accounts and assigning specific user rights to shared drive folders. Show less  Squadron web page monitor, Updated/Configured Squadron’s webpage design to reflect USAF standards and 51 MXS policies Comprehensively repaired severed fiber optic cable. This action enabled the unit back to mission Help desk user/phone support for MS Windows XP/2000 OSs, MSOffice 2003, XP and all standard DOD baseline software, and support of peripheral equipment - printers, fax, copier, and digital senders Experience Performing hardware installation and configuration of PCs, laptops, printers, scanners, web cameras, projectors, etc Utilizes password resets, anti-virus questions and networking issues in a Windows based environment Break fix Laptops, Desktops, Printers and all peripheral devices to include setup of government issued cell phones for users at 61 Maintenance Squadron Show less

  • 61 ABW SSgt Help Desk Technician

    May 2009 - Jan 2011

  • 374 Comm. SQD NCOIC, SSgt Client Support Admin

    May 2006 - May 2009

  • 51 Maint. Squadron SrA Workgroup Manager

    Feb 2005 - May 2006
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  Rockwell Collins

  Nov 2010 - Feb 2012

  CTR Help Desk Technician

   Provide direct IT (Data/Phone) support for all units mobilizing to deploy in support of the “Global War on Terror” GWOT Enforced IA policy and annual required training of System Administrators Installed and troubleshot network and user hardware used by staff personnel Provides a 2-member helpdesk team Level I/II technical support to resolve advanced escalated issues for over 5k end users Share-point Administrator, Updates, configures, and modify unit’s share-point page Configures Unclassified/Classified CISCO VoIP phones to be utilized on local domain Used Active Directory and Windows Servers to create user accounts, OU's, and OMB's and Clearing port security on NIPR, SIPR and CENTRIX by using PUTTY Show less

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  The Aerospace Corporation

  Feb 2012 - Feb 2013

  CTR Customer Service Technician

   Provide first & second level technical support for PC/MAC LAN workstation end-users Develop, maintain and communicate standard hardware/software setup and configuration profiles and responsible for the acquisition, installation, maintenance, and usage of the organization's local area network  Perform customer service technical duties including answering 30-50 incoming calls daily from supported customers, collect information, entering information collected into a secure database Provide helpdesk support to include answering helpdesk phones and resolving end-user computer issues using remote diagnostic LanDesk to include troubleshooting tools also completing tickets quickly within published service levels Show less

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  Harbor-UCLA Medical Center

  Mar 2013 - May 2014

  PC Support Engineer

  • Download/configure network software and hardware according to DHS policies and procedures• Clone Windows 7 & Windows XP PC from a standard image utilizing ZenNetworks• Upgrade existing systems by salvaging outdated PC equipment• Interact with end users and provide desktop, printer, scanners and peripherals support• Provides installation maintenance & technical support for roughly 2500 PC’s and 800 peripherals devices• Perform initial/advanced client workstation diagnostics and troubleshooting of client workstations assigned to them• Provided Level I/II technical support for PC/MAC LAN workstation end-users; developed, maintained and communicated standard hardware/software setup and configuration profiles• Utilize Footprint tracking software to track and complete work orders assigned to group Show less

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  Lockheed Martin

  Jun 2014 - Jan 2017

  Information Systems Analyst

  • General Summary of PositionSole Information Systems Analyst responsible for Shaheen-1 squadron’s seventy-five intranet domain computers, four Viper station computers, three Black Box Key Loader (BBKL) laptops, five VME-based BBKLs, five high capacity printers, three servers and two network switches. These systems are used to support the operations and training of more than 100 UAE AF aircrew and support staff. Fulfills the role of Subject Matter Expert (SME) for the other three Shaheen squadrons (possessing similar types and quantities of equipment) collocated on the Main Operating Base (MOB). Also responsible for the evaluation, advisement, procurement, and implementation of new IT assets as purchased by the customer. Additional duties include: configure network shared drive for each user type and configure network share printers for all users. • Daily Tasks1. Inspect servers and computers for any changes, unauthorized intrusions and problems that may have occurred overnight.2. Inspect all networks for viruses. Note: All viruses have recently been removed from all Shaheen-1 squadron assets. This effort spanned a timeframe of 12-15 months.3. Ensure incremental backups are configured correctly.4. Verify whether any system errors have occurred. If errors are present, research the source of their origin(s) and cause(s), and develop an implementation and documentation plan for corrective actions.5. Assist the download and configuration of ODS video from pilot mission DTCs• Weekly Tasks1. Meet with the UAE AF Shaheen-1 squadron IT Administrator Officer or Chief to discuss the system. Usually covered in these discussions are topics such as:a. Network securityb. System optimizationc. Configurationd. Current projectse. Future projects Show less

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  Rapiscan Systems

  Jan 2017 - Feb 2021

  Field Service Specialist

  Field Service Specialist -Performs the installation, maintenance, modification, testing, troubleshooting and repair of systems of a highly complex nature. -Contacts and coordinates with internal departments for parts as required ensuring optimal equipment operation. -Acquaints customer personnel with the full capabilities of the equipment and/or systems for the immediate operational requirements. -Advises customer of all equipment changes and authorized modifications. -Prepares and submits trip reports which include results and recommendations for product improvement and site efficiency. -Knowledge of complex mechanical systems, familiarity with test equipment; experience with High Voltage and X-ray producing equipment -Perform computer hardware and hard drive maintenance, install software upgrades, scripting for windows automation and editing batch files for improved compatibility between the computer and equipment interface. -Training on the following Rapiscan machines; 620AT2/XRW Baggage Scanner, M25/T25 Cargo Scanner, Secure 1000 MP, DX/4DX Itemizer Training, Walk Through Metal Detector (Metor 6M) Detectra, ETM, Mobile Trace Show less

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  Northrop Grumman

  Jun 2021 - now

  Network Administrator

  Installs data, voice, non-secure internet protocol (NIPR) and Secure internet protocol (SIPR) Local Internet (CAF-WIFI) services for 3k users.Configuration/provisioning & administration of network devices (switches, inline encryption devices, wireless access points, voice) for over 3k personnel.Identified network, hardware and software issues by utilizing Orion Solar-winds and Cisco ISE, limiting network downtime.Designed & documented circuit solutions to provide customers with WAN connectivity.Deployed, configured, administered, and tracked 2000+ Meraki access points and 175+ Meraki switches, using the Cisco Meraki Dashboard.Installed and terminated ethernet cabling throughout buildings for new installs. Applied security updates, executed configuration requirements for physical and virtualized critical mission servers and end user workstations. Managed/maintained DHCP server servicesManage and utilize CUCM server to configure and install VOIP phones onto networkInstalled and terminated ethernet cabling throughout buildings for new installs Show less