Lynn Van Hoose

Experience

• 

  Westat

  Dec 1998 - Apr 2000

  Market Research Survey Conductor

  Conducted market research surveys for the United States government. Provided a script for various departments of the government to ensure proper phrasing and usage of surveys for the US Postal Service, the Department of Defense and other branches of the government. Assisted with training of new employees discussing the importance of the phrasing of all surveys. Provided disciplinary action when needed for work place violations.

• 

  Convergys

  May 2000 - Sept 2005

  Supervisor/Volumes Coordinator/Command Center

  Team supervision of around 25 people. Scheduling of 800+ people based on forecasted call volume in a 24/7/365 call center. Provided real time staffing and call volume information and reports for 10 call center projects around the world.

• 

  Scharran Studios

  Sept 2005 - Apr 2006

  Recording Engineer

  Editing pictures and video while transferring older home movies to DVDs. Creating graphics and proper editing for programs after the company captured the performance on video tape. Recording engineering and producing for musical and vocal artists.

• 

  Clear Channel Communications

  Apr 2006 - Jun 2011

  Producer

  Board Operations, Traffic Production

• 

  Page Plus Cellular

  Jul 2011 - Oct 2014

  Supervisor

  Call center supervisor. Supervising 20+ agents to maintain an acceptable average handle time, achieve top quality performance, adhere to company policies including attendance policies, managing a floor of employees, queue management, along with other call center statistics all while motivating my employees to provide supreme customer service and good performance metrics.

• 

  Apple

  Aug 2021 - Oct 2022

  Troubleshooting iPhone issues, Beats by Dre issues, Mac computer issues, Apple ID issues along with maintaining Apple’s first class customer service record. Responsible for supervisor level phone calls, trouble tickets with engineering, handling customer service replacement units, and providing compensation for upset customers on a case by case basis.Member of priority Battery Replacement Team. Submitted correct and confidential data entry for orders within a 24 hour time frame.

  • Technical advisor for iOS Systems, OS Systems, Apple Watch, and Beats By Dre

    Oct 2014 - Oct 2022

  • Social Media Specialist

    Aug 2021 - Mar 2022
• 

  Tranquil Iris, LLC

  Jan 2022 - now

  Owner

  The best pillar candles you’ll find in the United States!

• 

  Virtual Technologies Group

  Oct 2022 - now

  Design Desk Team Specialist