Natasha Gunn

Experience

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  M & M Hair

  Jul 1995 - Jan 1998

  Hairstylist

  Hairstylist and Colour TechnicianCompleted reception duties, including scheduling appointments, accepting customer payments, and maintaining stock levels. Managed finances and acted as key holder for salon. Specialised in fitting hairpieces and extensions.♣ Generated sales by recommending product/service solutions based on customer needs and preferences.

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  British Telecom UK

  Feb 1998 - Feb 1999

  Resourse Technician

  Resource Technician – Customer ServiceTracked performance of all Fault Line call handling staff, ensuring short call duration, accurate telephone code utilisation, and quick resolution time for system update following completion of call. ♣ Presented management teams with daily reports detailing individual performance.♣ Highlighted common trends

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  Eon Energy UK

  Feb 1999 - Jul 2012

  Customer Service Manager

  ϖ Drove process improvements and heightened team productivity by identifying and solving call centre operational and technical issues impacting efficiency and customer satisfaction, reduction in complaints, reductions I process steps, ensuring quicker escalations and resolutionϖ Selected to support several projects, such as Customer Transfer Programme (CTP) and Product & Meters Enhancements, to address special quality issues and challenges such as being unable to bill customers due to incompatible metering products and inadequate pricing structures. Conducted root cause analyses and designed/implemented new systems, expediting resolutions. ϖ Increased corporate/regulatory compliance and met retail service-level objectives via effective team training and evaluations. Collaborated in everyday workforce management, strategically overseeing employees. Show less

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  Ranches Primary School

  Sept 2016 - Jul 2019

  Teaching Assistant

  Supported classroom teachers and department staff. Implemented UK curriculum in foundation stage/early years’ education sector of British school in Dubai; encouraged KS1 students to achieve full potential and supported delivery of literacy, numeracy, and phonics. Helped to prepare lessons and manage behaviours.

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  Mothers Intuition

  Nov 2016 - now

  Postpartum Doula

  Mothers Intuition - Postpartum Doula service offers support and advise to a new mother in the first days/weeks/months after bringing home a new baby. I can provide you with emotional and physical support in areas such as infant feeding, establishing routines, sleep training, basic new born care and much more.

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  Step Up Academy

  Jan 2018 - Jul 2018

  Office Supervisor

  Trained, mentored, and oversaw daily operations, including schedules and timelines. Recruited staff, selected candidates, led interviews, and supervised 12 employees during daily routines, resolving issues and ensuring adherence with procedures and company policies. Ensured success through a positive leadership style that instilled values and ethics.

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  Hallbrook Primary School

  Feb 2020 - now

  SEND Learning Support Assistant

  Provide direct support to an 8-year-old student with learning difficulties (learning age of 4-year-old). Experience working with Autism/ADHD/ADD, anxiety as well as lead interventions in numeracy, literacy, reading, and comprehension. Deliver individual assistance with maths, English, and daily school activities, implementation of behaviour policy.