Dhaval Rao

Experience

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  Electrotherm (India) Limited

  Aug 1995 - May 1999

  Sr. Application Engineer

  My first job. Started my carrier leading 1MW wind mill project under supervision of Shri Mukesh Bhandari (Director) of ET. Later on worked in Induction Heating & Hardening equipment division.

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  Dev Information Technology Limited

  Jun 2000 - Feb 2003

  Software Developer

  Have special bond with Dev, worked in various roles developing application on Microsoft platform.

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  Ganesh Housing Corporation Ltd

  Jun 2010 - Jun 2021

  President (IT & HR)

  I joined GHCL as Sr. Manager, at present working as President (IT). The prime objective in 2010 was to implement ERP system and integrate processes. Over a period of 10+ years besides preparing IT team to handle various software & network related tasks, we have implemented multiple systems to integrate processes, to name a few:• Farvision ERP, Modules implemented: Marketing, Material, Accounts, Payroll, HR, Land bank and Legal. The task was to overcome preset work practice and convince staff to migrate.• Ganesh Connect, a mobile application (iOS & Android) conceptualized & designed in-house and developed by third party to create the perfect interface with Ganesh Housing patrons. • Ganesh BA, an Android application conceptualized in 2018, designed and developed in-house. With 7+ years of data in ERP, the idea was to provide real time Business Analytics reports to top brass. • Cloud Telephony (SIP line), every inquiry matters. We managed to trap each and every inquiry, identify the best medium that generates lead; with call recordings a QC check was implemented .• Lead Management, with cloud telephony in place, the next was a CRM. The cloud telephony and Lead Management system were also integrated with Website pages and Property portals to register inquiries automatically into the CRM system. • DRC (Disaster Recovery Centre), with many systems on board, generating valuable data, we implemented DRC to ensure data safety and recovery in case of eventuality. • Internal Ticketing System, this was to gauge IT team’s utility. Any individual seeking help of IT team has to generate a ticket in system. This gets gets escalated if not attended in time. • Monitoring of Website’s technical parameters, Website’s performance and ranking matters most in getting it listed up the search order.• Social Media accounts, this is the key to digital marketing. The role is limited to managing accounts, the postings and creatives are done by agency. Show less

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  Octalsoft (Glorant LLC)

  Jun 2021 - now

  Business Analyst
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  Dosti Realty

  Dec 2023 - now

  General Manager

  Heading IT division in one of Mumbai's most renowned construction house.