Mariah Heller

Experience

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  Orangetheory Fitness

  Mar 2015 - Jan 2017

  Coach
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  SiteJabber

  Mar 2015 - Jan 2017

  Community Manager
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  CrossFit West Sacramento

  Feb 2016 - Jul 2017

  Coach/Trainer/Mobility Coach
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  Origin Materials

  Jun 2017 - Oct 2019

  Manager of Internal Operations

  Executive Coordination and Process Streamlining: Expertly coordinated complex schedules for 6 management team members, while managing email inboxes for the CTO and CEO. Implemented process improvements to optimize executive team operations, enabling them to focus on high-level tasks and fully leverage their skills.Team Leadership and Development: Recruited, trained, and managed a cross-functional team of 10, including Executive Assistants and Office Managers, across US and Canadian offices. Demonstrated strong leadership skills in team development and operational management.Procedure Development and Implementation: Designed and executed comprehensive company-wide procedures for meeting facilitation, project management software, onboarding, training, travel and rental car policies, expense reporting, office management, and security protocols. This initiative improved operational efficiency and consistency across the organization. Show less

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  CaliRoots FitFusion

  Jul 2017 - Mar 2019

  Co-Owner/Chief Operations Manager
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  Pain-Free Fitness

  Jun 2018 - now

  Founder

  Founder and Lead Trainer/Therapist: Transitioned from personal training/group instruction to manual therapy and the chronic pain population, providing tailored solutions for clients with diverse needs, resulting in a notable increase in client satisfaction and retention.Author and Content Creator: Authored multiple eBooks on staying pain-free and fit, leveraging expert knowledge to educate a broader audience. Created engaging and informative content that enhanced brand recognition and established thought leadership in the industry.Workshop and Seminar Leader: Designed and conducted workshops and seminars for clients and fellow coaches, training techniques for hypermobile and chronic pain populations, and holistic wellness strategies. Recognized for interactive and impactful teaching methods that improved participants' skills and knowledge.E-commerce Entrepreneur: Launched an innovative e-commerce brand specializing in exercise flashcards, catering to fitness beginners and individuals with chronic pain. Successfully managed product development, marketing, and distribution, leading to a steady growth in sales and positive customer feedback.Business Strategy and Growth: Effectively scaled the business from a solo personal training venture to a multi-faceted enterprise, demonstrating strong business acumen in strategy development, market analysis, and customer engagement. Excelled in creating a brand that resonates with a diverse client base, contributing to a loyal customer community. Show less

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  UC Davis Entrepreneurship Academy

  Jun 2018 - Jun 2022

  Mentor and Speaker
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  Results Transformation Center

  Oct 2019 - Apr 2022

  Program Director

  Hybrid Virtual Model Leadership: Reporting directly to the CEO, I spearheaded the company's successful transition to a hybrid virtual model. This included implementing a Learning Management System for staff training, recruiting and developing a high-performing remote administrative team, and overseeing the project management of the company's inaugural external online training platform.E-commerce Management Expertise: Effectively managed the company’s e-commerce operations, encompassing inventory management, analyzing Shopify reports, strategizing discounts and promotions, and streamlining shipping processes. This role required a keen understanding of e-commerce dynamics and operational efficiency.Reopening Strategy and Implementation: Orchestrated the company’s reopening protocols post-COVID-19. Developed and trained management and staff on comprehensive reopening procedures, focusing on safety protocols, programming modifications, capacity management, revised SOPs, and strategic scheduling for reopening. Played a key role in ensuring a safe and efficient return to operations.Program Development and Revenue Generation: Led the development and execution of innovative hybrid (virtual and in-person) programs, attracting over 700 participants and generating approximately $100,000 in revenue over a 12-week period. Demonstrated exceptional capability in program management and revenue generation in a challenging business environment. Show less

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  Beehively

  Aug 2020 - Jun 2022

  Product Manager / Project Manager

  Process Improvement Facilitator: Actively collaborated with various teams, including Sales, Delivery, Tech, and Product, to identify and implement process improvements. Played a key role in streamlining operations across multiple departments, enhancing overall organizational efficiency.Sprint Planning Leadership: Revamped and led sprint planning methodologies, significantly boosting efficiency and transparency in product management and development. Responsibilities included training staff in writing user stories, templating bug reports, utilizing sprint planning tools like Jira and Trello, orchestrating weekly meetings, and developing workflows for the engineering team.Tool Implementation Expert: Spearheaded the implementation of new organizational tools, including internal project management software and Learning Management System (LMS) software. Managed the entire process from inception to rollout, demonstrating strong project management and technical acumen.Executive Support Specialist: Provided direct support to the CEO and COO, assisting with scheduling, facilitating meetings, and managing tasks. This role required exceptional organizational skills and the ability to handle high-level administrative functions effectively. Show less

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  Denverdata Web

  Jul 2021 - Jun 2022

  Digital Project Manager

  Agile Project Management Expertise: Managed a portfolio of web and software development projects utilizing Agile methodologies. Oversaw all phases from requirement elicitation to sprint ceremonies, including sprint planning, iteration planning, release planning, and resource allocation, ensuring timely and quality deliverables.Client Relations and Account Management: Led all client-facing interactions encompassing sprint meetings, account management escalations, invoicing, and collaborative User Acceptance Testing (UAT). Excelled in maintaining strong client relationships and ensuring high satisfaction levels.Atlassian Suite Process Improvement: Developed and refined project management processes within the Atlassian suite, including implementing UAT in Jira, managing client invoicing through Clerk, and organizing documents in Confluence. Conducted comprehensive training sessions to enhance team proficiency in these tools.Cross-Functional Team Collaboration: Facilitated effective collaboration across diverse teams, including development, production, accounting, and marketing. This role required exceptional coordination skills to align different team efforts towards common project goals.Payroll and Timesheet Management: Reviewed and approved payroll matters, including timesheets and project worklogs, for team members. Ensured accurate and timely payroll processing, contributing to team morale and operational efficiency. Show less

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  GRAIL

  Jun 2022 - Oct 2024

  Staff Software Program Manager

  Strategic Process Optimization: Spearheaded enhancements in key organizational processes, including refining quarterly planning, OKR (Objectives and Key Results) development, and improving meeting efficiency. Led initiatives for semi-monthly program reviews and updates in SDLC (Software Development Life Cycle) and CSV (Computer System Validation) compliance, significantly boosting operational effectiveness.Team Management and Onboarding: Orchestrated comprehensive onboarding programs and coordinated both internal meetings and offsite events, streamlining operations for a software PMO team exceeding 15 members. Developed innovative procedures that enhanced team efficiency and collaboration.Cross-Functional Program Leadership: Masterminded cross-functional program plans in diverse areas of Software Development, encompassing cybersecurity, patient study software, and the launch of new products. Demonstrated exceptional skill in aligning multiple project facets to achieve cohesive and strategic objectives.Automation and Efficiency Enhancement: Pioneered the creation of multiple automations within the Atlassian suite, empowering teams to streamline their workflows and adopt self-service methods. This initiative led to a marked increase in efficiency and project turnaround times.Release Coordination and Collaboration: Played a pivotal role in collaborating with Software Development, Testing, and Quality Assurance teams to seamlessly coordinate both minor and major software releases. Ensured high-quality deliverables through meticulous planning and cross-team synergy.Product Management Integration: Worked closely with Product Management to formulate and plan precise product requirements and associated acceptance criteria. This collaboration ensured that product launches were aligned with market needs and compliance standards. Show less

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  Genentech

  Oct 2024 - now

  Project Manager Contract

  Program Oversight: Managed two product lines within a research program, driving alignment with annual goals and OKRs.Strategic Planning: Facilitated executional planning by collaborating with cross-functional teams to break down strategic objectives into actionable plans.Task Management: Developed and maintained tasks and dashboards in Jira, Monday.com, and GitLab to ensure project transparency and efficiency.Stakeholder Communication: Created and implemented comprehensive communication plans to support major milestones and keep stakeholders informed. Show less