Jarred Legg, CRCR

Experience

• 

  ACS Healthcare Provider Solutions

  Jan 2002 - Jan 2009

  I was promoted to a leadership role, managing client account campaigns to ensure superior customer service and accelerate account resolution. I interviewed and hired Outbound Customer Service reps, and managed payroll. *** Assertively monitored and managed call metrics; mentored individuals to professional advancement

  • Outbound Customer Service Supervisor

    Jan 2008 - Jan 2009

  • Customer Service Lead

    Jan 2002 - Jan 2008
• 

  Providence Health & Services

  Jan 2009 - Jan 2010

  Customer Service Lead

  I was held to stringent metrics on call times and collection amounts, and collaborated with Customer Service Supervisor to hold each team member similarly accountable. *** Worked with Large Balance team to reduce large balance inventories daily, and with Collections Manager to decrease inventory of monthly reconciliation reports from secondary agencies

• 

  Health Services Asset Mangagement

  Jan 2010 - Jan 2018

  Collections Supervisor

  I helped lead an innovative Healthcare industry collection agency from nascent phases to maturation, driving our team to exceed account resolution targets. I interviewed, hired, and trained our staff, emphasizing service and protection of clients through compliance with Healthcare regulations, and company legal and audit standards. *** Established infrastructure from job descriptions to workflows and call scripts, and operational Best Practices***Coached team to navigate inherently confrontational client interactions with patience, active listening, and delivery of amicable customer experience***Attained profitability year one; helped grow the company dramatically in MoM/YoY revenue, and Net Operating Income Show less

• 

  HEALTH SERVICES ASSET MANAGEMENT, LLC

  Jan 2018 - Jan 2020

  Collections Manager

  I managed a team of 22 FTEs on the internal collections team; $1.6M annual budget. I emphasized he importance of marquis customer service across every touchpoint, use of industry Best Practices. We consistently reached or exceeded KPIs across ever business and operational area. *** Implemented Rewards & Recognition incentives and developed a high-performance team, mentoring individuals o career advancement***I owned the Profit Center with rigorous CAPEX/OPEX controls, driving cost-to-collect down 7.4%; $4.2M combined net profit FY18, FY19 & FY20***Increased revenue recovery 18% to 22% YoY; exceeded revenue collection as much as 125% to target***I coordinated several technology upgrades, providing liaison with vendors and coordinating post-implementation trainings on Epic system rollouts, Sip Trace, and billing and collections software rollouts, as well as a PBX/VoIP phone system modernization initiative Show less

• 

  MediRevv, a Tegria Company

  Apr 2021 - now

  Client Delivery Manager
• 

  Acclara

  Mar 2023 - now

  Client Experience Manager