Maher Alhazmi (PMP®)

Experience

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  Emdad Al Khebrat

  Aug 2017 - Jul 2019

  - Respond to customer inquiries in an accurate manner .-Determine customer needs .-Inform customers about new features and functionality.-Follow up with customers to ensure their issues are resolved.-Assist in training new customer support representatives. - customers service.-Cooperation with government agencies.-Supervising employees.-Resource monitoring.

  • Customer Service Specialist

    Aug 2017 - Jul 2019

  • Senior Customer Service Officer

    Aug 2017 - Jul 2019
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  Emdad Al Khebrat

  Nov 2019 - Jun 2022

  Assistant Operations Manager

  - Achieving the project’s vision and strategic objectives.-Monitor the workflow on a daily basis to ensure easy work.-Evaluating overall performance by collecting, analyzing and interpreting data.-Uploading periodic statistics on what has been accomplished.

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  Takamol Business Solutions

  Jul 2022 - Jul 2024

  Project Manager

  - Follow up on the project objectives on a regular monthly and annual basis.- Providing various solutions to governmental and semi-governmental agencies.-Innovating solutions customer relationship management.-Work with management to ensure operations and policy.-Supervising the implementation of the organization’s policies.-Determine training programs for employees.-Dealing with employee complaints and customer complaints and determining appropriate solutions.-Meeting regularly with senior management and submitting business reports.-Establishing and operating the ( CRM ) system in the current project.-Developed and executed comprehensive project plans to ensure timely completion of deliverables. Show less

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  Madarat Company

  Aug 2024 - now

  Project Manager