Juliet Anaele

Experience

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  MTN

  Jun 2016 - Dec 2018

  Customer Service Representative

  • Resolves product or service problems by clarifying the customers’s complain; determing the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Identify and resolve customer queries effectively and efficiently, within thr constraint of high ethical standards and procedures.• Educate customers on products and services, functionalities, features and competitive advantage• Establish and maintain professional business relationship with customers to enhance business growth.• Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of interaction.• Perform necessary system transactions related to customer reques Show less

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  Transsion: Tecno Mobile

  Feb 2018 - Nov 2020

  Customer Experience Specialist

  • Offer exceptional customer service to differentiate and promote the company’s brand.• Maintain constant presence on the sales floor to address customers’ needs.• Approach browsing customers and initiate conversations to determine buying preference.• Recommend appropiate items and direct or lead customers to various selections.• Proactvely sort out customers to assist sales floor

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  CHAAD Engineering and Technical Services Limited

  Jan 2022 - now

  Administrative Officer

  • Overseeing day-to-day office operations, including managing office supplies, equipment and facilities.• Organizing, maintaining and processing company records, reports and correspondence.• Serving as a liason between departments, handling internal and external communications and ensuring information flow is efficient.• Ensuring adherence to company policies, industry regulations and safety standards.• Addressing and resolving administrative issues and challenges as they arise to maintain operational efficiency.• Coordinating with vendors and service providers, overseing contracts and ensuring timely service delivery Show less