Deep Enrich
Selva Arulnathan
Technical Consultant
793 followers
Singapore
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About me
Sr Consultant - Modern Workplace | Microsoft 365 | Microsoft Intune/Endpoint Manager | Azure Identity | Messaging & Collaboration
Education
Anna University
2004 - 2008Bachelor of Engineering (B.E.) Computer Science
Experience
Wipro
Jul 2010 - Oct 2012Technical ConsultantProvide resolution to Microsoft Professional customers for their Exchange server problems. Handle customer Escalations.
Microsoft
Oct 2012 - Oct 2015Support Escalation Engineer• Managed Exchange server & Exchange Online cases for Microsoft's Premier accounts, providing resolutions and Root cause Analysis.• Collaborated with cross-functional teams to ensure timely and effective solutions for escalated technical issues.• Implemented innovative strategies to improve customer satisfaction and reduce resolution time.• Developed strong analytical and problem-solving skills in a fast-paced environment.
HCL Technologies
Nov 2015 - Jun 2018Associate ConsultantIn my role as an Associate Consultant at HCL Technologies in Chennai, India, I was responsible for designing and deploying messaging and communication solutions such as Microsoft Exchange and Lync/Skype for business. I also handled technical and political escalations from various messaging environments, ensuring smooth operations for our clients.
Sysnet System and Solutions Pte. Ltd
Jul 2018 - Jan 2020Senior Consultant - Messaging & Collaboration
NCS Group
Jan 2020 - nowSr. Consultant - Infra and Digital Workplace
Licenses & Certifications
- View certificate
MCSE: Messaging
Microsoft
- View certificate
MCSA: Office 365
Microsoft MCPS- Microsoft Certified Professional
MicrosoftJul 2014MCITP- Enterprise Microsoft Exchange Server 2010
MicrosoftJun 2014- View certificate
Microsoft 365 Certified: Endpoint Administrator Associate
MicrosoftFeb 2025 MCITP- Office 365, Administrator
MicrosoftJun 2013
Languages
- enEnglish
- taTamil
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