Chris Coates

Experience

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  Staffordshire University

  May 2005 - May 2006

  Enterprise Coordinator

  Student placement during my degree running the Enterprise Idol project

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  Sir John Fitzgerald, Twins Farms

  Nov 2006 - Mar 2007

  Assistant Manager
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  Bristol Buzz Marketing

  Mar 2007 - Jun 2007

  Territory Sales Manager
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  Northern Rock

  Jun 2007 - May 2011

  Case Handler

  Dealing and solving Customer complaints by correcting mistakes on customer accountsImproving Customer Journey by identifying trends and creating solutions to solve problems. Recovering Customers from bad customer serviceUpdating Tracker documents accurately to avoid further errors.Identifying trends for errors and implementing change to improve customer service,Managing Departmental stationery budgetWorking to targets with team and individually to maintain service level agreements,Working across departments and developing relationships with stakeholders Show less

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  Sage

  Jul 2011 - Oct 2014

  Technical Support

  Dealing with and resolving customer technical issues with the Sage 50 Accounts, Report Designer & Payroll program Nominated for 2 guiding principles and a number of wow awards Working to Targets (Daily, Weekly & Monthly)Identifying sales opportunities Identifying potential issues with Sage programI was also a member of the pilot team for Automatic Enrolment, one of 12 support technicians hand picked to support the new legislation from October 2013 and also help design the training courses for other staff who would be taking on the skill in the future. Once new technicians took on the new skill I assumed the role of a coach to monitor their calls and pick up on knowledge gaps. Show less

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  Whitley Bay Barbarians RLFC

  Nov 2012 - Dec 2013

  Vice Chairman

  Day to day running of the club, making decisions on important matters.Organised a successful charity event for Cancer Research Uk raising almost £1500

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  Cellular Solutions

  Nov 2014 - Apr 2017

  Financial Software Specialist

  Implementing Sage 50, Sage Payroll, Sage 200, Panitelligence, Orbis Taskcentre, Spindle & Credit HoundConsultancy projects on Sage 50 and Sage 200 to improve and develop business processes.Daily support on the above programs also including ACT!, Saleslogix and Sage CRM Identifying sales opportunities

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  Whitley Bay Barbarians ARLFC

  Mar 2015 - Mar 2016

  Press Officer (Volunteer)

  In charge of promoting the club, pushing out articles to local and national publications to raise the profile of the club. I have had regular articles published in Newcastle Evening Chronicle, North Tyneside's News Guardian and Rugby League Weekly. As well as self publication on the clubs website www.wbbrl.com

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  Onesys group

  Apr 2017 - May 2021

  • Project Team Manager

    Dec 2019 - May 2021

  • Business Software Specialist / Sage 200 Consultant

    Apr 2017 - Dec 2019
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  Whitley Bay Barbarians ARLFC

  Jun 2019 - Sept 2020

  Chairman (Voluntary)
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  Sicon

  May 2021 - Sept 2021

  Implementation Consultant
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  Onesys

  Sept 2021 - May 2022

  Sage 200 Support Consultant
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  Xplor

  May 2022 - Feb 2023

  Software Support Manager

  Heading up the support team with responsibility for 4 productsXplor Gym, Brightlime & Clubware in the UkLegend by Xplor globallyMaintaining & Monitoring SLA performance for agentsServing as main escalation point for customers and colleagues alike

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  Eureka Solutions (Scotland) Ltd

  Feb 2023 - now

  Sage 200 Support & Implementation Team Leader