Experience

• 

  Chick-fil-a tanasbourne

  Jul 2020 - Sept 2021

  Responsible for organizing, planning, and delegating new hires' roles. Working alongside Executive Directors to ensure Back and Front of House are organized and thoughtful with training procedures. Consistently check each team member's performance and adjust their training plans accordingly.Some of my key achievements include:- Progressed from Team Member to Senior Trainer in 8 months- Organize Back and Front of House new hires- Generate work schedules for new hires based on availabilities- Implementation of new training procedures Show less

  • Senior Trainer

    Feb 2021 - Sept 2021

  • Back of House and Front of House Team Member

    Jul 2020 - Feb 2021
• 

  Oregon state university

  Aug 2021 - now

  Business management student
• 

  Pumpkin ridge golf club

  Jun 2022 - Sept 2022

  Outside services

  Reported to the head pro, and ensured outside components of golf operations were facilitated. This is specifically related to golf cart fleet management, driving range, and putting green management along with consistent facility/grounds cleanliness and upkeep. Also responsible for member relations, which included serving every guest and member with degrees of 'second-mile service'.

• 

  Phi kappa psi fraternity

  Feb 2023 - Mar 2024

  President

  Overall responsibility for $2.5m facility, 140 members, and $500k P&L. As the executive officer, I oversee all execution of roles and positions in the chapter, which includes executive leaders, and committee chairman. Serve as a liaison to local community, school administration, Greek community, national organization, alumni, parents, Chapter Advisory Committee, and House Corporation. Key Achievements:- Implemented new technology o OmegaFi – new financial management system, P&L oversight, budgeting, accounts receivables o Chapter Builder – lead management and recruitment software o DocuSign – improved and streamlined check-in, check-out, and housing contract process- Developed and led succession planning process for future chapter leaders by investing in early talent- Directed new approach for house operations during the summer and fall term. An example was closing the house to ensure cleanliness, while setting new goals and action items for House Manager. Show less

• 

  Chick-fil-a tanasbourne

  Jun 2023 - Sept 2023

  Sales and marketing intern

  Partnered directly with Operating Partner, Executive Business Consultant, and Marketing Director, to drive external marketing initiatives, through local projects and corporate wide campaigns. Led sales and operations for store kiosk in a minor league baseball stadium. Key Achievements:- Grew breakfast sales by 8% through targeted marketing campaign focusing on CFA One (mobile app) users- Recognized catering sales gap, implemented 12 month plan that focused on external catering technology, streamlined reconciliation, and clearly definied scope for Catering Director, with forecasted growth at 32%- Used data to build an execution and forecast plan for labor and product at store kiosk location, saw impact in waste reduction, labor percentage of sales reduction, resulting in increased revenue. - Previous Experience: Senior Trainer (July 2020-Sept 2021) responsible for organizing, planning and delegating new hires’ roles, Chick-fil-A Leadership Scholarship award winner Show less

• 

  Pacific office automation

  Jun 2024 - Sept 2024

  Sales intern

  Worked under Field Sales Manager to drive net new business into their pipeline. Used CRM and prospecting tools to qualify leads. Conducted daily outbound calls and in-person territory prospecting. Built cost analysis for clients on multiple technology services that resulted in closed won net new business.Key Achievements:-Prospecting activity: In-office days – 100+ outbound calls a day. In territory days – 20+ in-person cold calls.-Booked 4-5 appointments per week to hand off to Field Sales Manager, shadowed them on appointments -Qualified leads on current state and economics-Created custom proposals to meet client-specific needs, focusing on value over features & functions Show less