Experience

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  Starbucks

  Sept 2013 - May 2019

  Assistant manager

  - Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.- Anticipates customer and store needs by constantly evaluating environment and customers for cues- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Show less

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  Union bank

  Oct 2015 - Mar 2018

  Escalation specialist

  - Conducting investigations to determine whether conflicts are escalating or if new conflicts are developing- Providing training to employees on conflict management skills, including how to appropriately handle different types of disputes- Intervening in conflicts between employees to help them reach an agreement that satisfies both parties- Recommending disciplinary action to be taken against employees who violate workplace policies or procedures

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  Us navy

  Feb 2019 - Aug 2019

  Sailor

  Military experience

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  Andy frain services

  Aug 2021 - Oct 2023

  Security supervisor

  - Provide safety and security to all guests and employees of AT&T Stadium- Control of entrances and movement of pedestrian and vehicle traffic.- Patrol of buildings and perimeters.- Escort of material and personnel.- Provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement and fire departments- Inspection of security and fire exposures.- Security Officers must maintain a professional image and demonstrate excellent customer service at all times.- Special assignments. Show less

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  Union bank

  Mar 2022 - Apr 2023

  Loan consultant

  - Collaborating with senior managers to set credit policies, credit lines, procedures, and standards.- Interviewing loan applicants to provide and obtain information.- Informing clients of available loans and credit options, as well as the terms of service.- Obtaining and reviewing financial information, including financial statements.- Approving or rejecting loan applications, or submitting applications to credit analysts for verification, when required.- Maintaining hardcopy and electronic records of all loan documents, agreements, and correspondence.- Keeping up to date with relevant financial regulations, such as lender requirements. Show less

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  Bank of america

  Oct 2023 - now

  Senior fraud analyst ii