Experience

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  Chick-fil-a restaurants

  May 2010 - Aug 2012

  Team member

  Selected as primary trainer for new hires and earned accolades for exemplary service from customers, repeatedly. Instilled customer-focused approach to patron interactions and exceeded customer service expectations.

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  Pathways for people, inc

  Jun 2012 - Jun 2013

  Habilitation technician

  Adapted interaction methods and messaging working one-on-one with young adults with mental and physical disabilities. Learned American Sign Language, enabling increased interaction and connection with clients. Met documentation, care planning, and regulatory mandates

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  Bankers life

  Apr 2016 - Dec 2018

  Recruiter

  Promoted employment opportunities and benefits to prospects and delivered 99+% of corporate contact and closing goals, consistently. Managed, monitored, and reported sales agent and management recruitment process and results for recruiting team, 5 regional offices located in 3 states, and developed familiarity with individual state requirements by supporting for 4 of 5 offices, in 2 states. Covered in supervisor’s absence.■ Improved individual performance with accurate metrics. Selected, based dependability and accuracy exhibited in all tasks, to gather and publish regional reports and updated scorecard information for individual recruiters. Provided office leadership with relevant decisioning data.■ Connected with students, exiting military, and job seekers. Developed daily call plan and connected with almost 160 prospects, daily. Encouraged employment during initial contact, prospect meet-and-greets, job fairs, and public events.■ Organized weeklong on-site training, and arranged interviews, teleseminars, webinars, and ongoing training calls. Troubleshot technical issues and compiled all class- and interview-related materials.■ Improved advertising efficacy. Captured individual advertising data, adapted messaging to meet market response, and increased replies with more effective advertising placement and content. Show less

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  Navigon financial group

  Dec 2018 - Oct 2019

  Recruiting coordinator

  Sourced and attracted top talent and managed candidate recruitment process for 2 North Carolina offices and surpassed predecessor’s 2-year hiring rate by 200+% in first 6 months with consistent, communicative processes. Supported firm expansion with improved candidate recruitment strategies. Informed branch and corporate leadership decisions with improved tracking, documentation, and meaningful data. ■ Provided primary point-of-contact throughout recruiting process. Developed candidate communication, applicant tracking, and onboarding procedures. Sparked and sustained interest.■ Created multiple-touch email and communication process to reach passive, LinkedIn candidates and wrote recruiting scripts and employment advertisements. Managed job board postings. ■ Improved applicant data tracking and executive reporting. Created systems, documentations, metrics, and reports capturing recruiting data.■ Revived company LinkedIn page and boosted social media engagement. Improved prospect response and event participation with compelling, consistent messaging and increased interactions. ■ Developed internal tracking systems and enhanced candidate experience. Collaborated with compliance offices; revamped employee onboarding documents and processes and standardized interview and offer procedures. ■ Promoted positive corporate image. Orchestrated participation and represented company at job fairs and community networking events. Show less

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  Mvp staffing

  Dec 2019 - Oct 2020

  Recruiter
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  Credit suisse

  Nov 2020 - Jun 2021

  Human resources assistant
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  The blood connection

  Aug 2021 - now

  Human resources staffing specialist