Varun Kumar

Experience

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  Fromuth Racquet Sports

  Dec 2016 - Dec 2024

  As Client Relations & Operations Manager for racquet sports retail business, responsibilities included - Build and sustain client relationships, ensuring high satisfaction levels and repeat business.- Coordinate with the purchasing team to efficiently fulfill orders, enhancing supply chain operations.- Manage merchandise orders for major national events, ensuring timely and accurate delivery.- Identify new customer opportunities through business directories and client referrals.- Provide accurate quotations on prices, terms, and delivery dates, facilitating smooth transactions.- Exceed weekly sales goals and ensure customer satisfaction through follow-up calls.- Train new sales representatives and promote customer loyalty with knowledgeable service.- Oversee daily business operations on the sales floor and manage shipment intake and inventory.- Collaborate with senior management to measure goal achievement and identify improvement areas. Show less As a Sales Associate and Racquet Technician, delivered customer service and specialized racquet services, including sales, racquet maintenance and repair, and inventory management.Sales & Customer Service:- Interact with customers, provide product recommendations, manage sales and payment processing.- Establish and maintain positive customer relationships and address any concerns.- Utilize CRM tools for customer data management.Racquet Services:- Utilize the customer intake system to track clients' stringing specifications, schedule appointments, payment details, and racquet history. - Troubleshoot racquet-related issues and offer solutions to clients.Inventory & Operations:- Handle incoming shipments and inventory on a weekly basis, ensuring accurate receiving and stocking of merchandise.- Assist with store opening and closing procedures.The role required a combination of sales skills, racquet expertise, and a commitment to providing excellent customer service, contributing to the success of the store and enhancing the customer experience. Show less

  • Client Relations & Operations Manager

    Aug 2021 - Dec 2024

  • Sales Associate & Racquet Technician

    Dec 2016 - Aug 2021
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  Leidos

  Jun 2019 - Apr 2022

  Software Developer Intern

  Software Engineer Intern - Job ResponsibilitiesAs a Software Engineer Intern, contributed to the development and maintenance of our data-driven solutions, working closely with the engineering team. Responsibilities included data analysis, data engineering validations, and Business Intelligence tool support.- Analyze business requirements and translate them into technical specifications for reporting and dashboard development using BI tools such as Cognos and Oracle Analytics.- Provide technical support to internal users, troubleshooting issues related to data access and reporting.- Utilize ServiceNow to track and manage support tickets, ensuring timely resolution and communication.- Participate in Agile development sprints using Azure DevOps for task management, bug tracking, and sprint planning.- Perform data validation and quality assurance to ensure accuracy and consistency of reported data.- Collaborate with stakeholders to understand their data needs and provide support in accessing and interpreting data.- Perform WebLogic APIs in SoapUI during a company-wide WebLogic upgrade.- Created Knowledge Articles and Technical/User Guides in both a private and public wiki for on-boarding new team members and user support.The internship provided an excellent opportunity to gain practical experience in a fast-paced, data-driven environment, working on cutting-edge technologies and gaining valuable skills for a successful career in software engineering. Show less