Rizki Syafaat Amardita

Experience

• 

  PT. Media Telekomunikasi Mandiri

  Jun 2021 - Aug 2021

  UI Designer & Frontend Developer

  - Develop an engaging and functional UI design for the Jazaa E-Wallet mobile app, providing a seamless and intuitive user experience.- Build the front-end dashboard for the Jazaa IPL (Environmental Maintenance Contribution) app, making it easy for users to effectively and informatively monitor their contributions to environmental maintenance.

• 

  Allo Bank

  Nov 2022 - now

  - Track customer complaints, reviews, and sentiment from various channels, create reports, and provide recommendations to improve user experience.- Analyze and benchmark competitor activities, communications, and promotions to support more strategic business decisions.- Conduct evaluative research (surveys and/or app trials) regularly for key feature updates, ensuring the product stays relevant to customer needs.- Map the customer acquisition journey to identify obstacles in the onboarding process and improve the effectiveness of each acquisition channel. Show less

  • Customer Experience Research

    Nov 2022 - now

  • Allo LEAD (Learning Acceleration Academy)

    Nov 2022 - Feb 2023