Sisilkumar A Nayanan

Experience

• 

  DNATA

  Aug 1990 - Aug 2005

  Cargo Conformance Officer

  Worked in DNATA Cargo for 15years - last position held as Cargo Conformance officer.

• 

  Emirates

  Aug 2005 - now

  Responsible to be the highest ranking real-time decision maker for Emirates SkyCargo Operations Networkwide relating to Service Delivery, Resource Management or Regulatory Issues on a 24/7 shift basis.- In case of service disruption lead/coordinate the required cargo operation efforts for the location(s) required be it within own offices, GHAs, truckers etc. including but not limited to delays, misconnections and re-routings.- Lead and guide Cargo Managers when approached for any potential operational setback and ensure that teams are guided through.- Oversee that both Hubs and network are aligned and operating as per set procedures and processes and report non-compliance if observed.- Ensure to set processes and procedures for cargo operations control centre and all team members including reporting departments.- Oversee and monitor the overall cargo service shortfall (SFR, cargo discrepancies) trends for all cargo types and engage erring stations/hub departments in actions for better compliance.- Contribute to overall cargo service improvement and cost optimization by identifying process weaknesses, operational flaws, and participate in project work improving both process and the quality of work done anywhere in the network and interfaces with the Hub.Alert both Hubs and network stations if Cargo iQ targets are not achieved and guide/coach for necessary improvements.Assist in developing airfreight quality policies, processes and standards.Assist senior management to establish performance targets and ensure agreed targets are achieved.Ensure implementation of airfreight quality policies, processes and standards.Initiate, lead and manage discrepancy analysis and improvements in line with Cargo iQ requirements.Ensure the organization remains updated with Cargo iQ requirements.Ensure organizational and supplier awareness of applicable Cargo iQ and customer requirements.Ensure reporting and initiate fact-finding in case of safety related incidents. Show less

  • Manager, Cargo Operations Control Centre (MCOCC - EK)

    Sept 2019 - now

  • Duty Manager - Network Control Centre, Emirates Airline

    Aug 2005 - Aug 2019