Elie Hanna

Experience

• 

  Consolidated Contractors International Company

  Jun 2008 - Feb 2015

  • Planning, implementing, and supporting the network and computing infrastructure plan• Installing and configuring computer hardware, operating systems and applications.• Installing, configuring and maintaining AD, DHCP, DNS, MS Exchange, ISA, antivirus, printers, backup, cisco switches and wireless access points.• Performing troubleshooting analysis of servers, workstations and associated systems.• Managing more than 150 user accounts, permissions, emails and antivirus.• Managing all system back-up and restore protocols.• Configuring and maintaining SCCM 2007: Packages, updates, agent pushing, integration with WSUS, Inventories and reporting.• Monitoring network, storage, internet usage and printers.• Maintaining all project IT inventory.• Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.• Creating and keeping records of users queries using the Helpdesk software.• Ensuring that the support team members follow procedures and policies established by the company.• Ensuring that all configurations comply with the company policy and procedures.• Ensuring that all software is updated and have the latest patches, packs, updates and patterns installed.• Managing and configuring Telephony PABX.• Working closely with other departments which help the overall production of the company. Show less • ISD country coordinator and head of Information Systems Department.• In-charge of both Operations and Automation fields.• Install, maintain and support all In-house applications including (Midas, Talisman, Timesheet, Payroll and Projmon).• Develop various FoxPro utilities that interact with the In-house applications to extract data in order to facilitate other departments work.• Develop the ‘ID Cards’ software developed using MS Visual fox pro for issuing the staff IDs in the project.• Install, configure and maintain all IT hardware products including: servers, Cisco routers and switches, computers, backup and copiers.• Install, configure and maintain all IT software products including: AD, DNS, DHCP, Exchange, TrendMicro, Symantec Backup, ISA, WSUS and Kaspersky.• Automate Microsoft Office (MS excel, MS word, MS power point and MS outlook) using Microsoft visual fox pro. Show less • Install, support and maintain new hardware and software for networks.• Perform troubleshooting analysis of servers, workstations and associated systems.• Manage more than 80 user accounts, permissions, email and antivirus.• Manage all system back-up and restore protocols.• Monitor network usage.• Ensure that all IT equipment complies with the company standards.• Ensure that all software is updated and have the latest patches installed.• Work closely with other departments which help the overall production of the company.• Supervise other staff, such as IT technician and telephone operator.• Develop a ‘Concrete Pour Tickets’ utility based on Visual FoxPro which used for storing the pour tickets electronically.• Generate monthly reports to the UAE IS Manager. Show less

  • IT Support Engineer

    May 2012 - Feb 2015

  • IT Support Engineer

    Oct 2009 - Apr 2012

  • IT support engineer

    Jun 2008 - Sept 2009
• 

  Middle East Airlines (Air Liban)

  Mar 2015 - Feb 2017

  Senior IT Officer

  • Configuring zones of Fabric switches• Installing, configuring and maintaining System Center Configuration Manager (SCCM) 2007 & 2012: Packages, updates, agent pushing, integration with WSUS, distribution points, Compliance settings, Inventories and reporting.• Deploying and automating operating system images using SCCM OSD and PowerShell scripts.• Installing & configuring System Center 2012 Operations Manager• Managing MS Exchange 2010 including: NLB, DAG, Mailbox, Database, HA and Recipients.• Managing EMC² storage: LUN, Storage and Storage groups• Installing and configuring Bit9 and Carbon Black endpoint protection• Installing and configuring McAfee epo, Virus scan engine and HIPS• Installing and configuring Windows OS, Linux Red Hat and MS SQL Server• Creating and maintaining AD users, Group policy, DHCP, DNS, Exchange email accounts and Office 365 users.• Managing Vulnerability Management, Scans, Remediation, Reports, Assets on Qualys.• Installing and configuring VMs, snapshots, migration and cloning on VMWARE.• Installing and configuring Hyper-V VMs, Vswitch and VHD.• Creating, migrating and managing machines on Microsoft Azure Show less

• 

  Pikasso

  Feb 2017 - Sept 2019

  • Managing the IT infrastructure, networks & systems in all branches: Lebanon, Jordan, Algeria, Iraq, Tunisia, Senegal, Mali and Ivory Coast• Identifying and acting on opportunities to improve and update software and systems• Developing and implementing IT policy and best practice guides for the organization• Maintain quality service by establishing and enforcing organization standards• Coordinate and supervise IT staff members • Analyze business needs presented by users and recommend technical solutions with completion timeline• Preserve assets by implementing disaster recovery, backup procedures, information security and control structures• Conducting regular system audits• IT supplier management and negotiation• Creating and configuring users, roles, tables, reports and queries using ODI and SQL developer in Oracle JD Edwards EnterpriseOne• Supporting users with general Oracle JDE problems and requestsKey achievements:• Establishing the IT infrastructure in Dakar office and the connectivity with other branches: Servers, networking, IP telephony, VPN and workstations.• Mobilize the IT infrastructure in Tunisia branch to another location • Upgrade the domain controllers and the servers to a newer version: ensure a smooth upgrade after checking the compatibility and implementing a clear plan Show less • Installing, configuring and maintaining System Center Configuration Manager 2012• Creating and maintaining Group policies, DHCP, DNS and Exchange email accounts• Installing and configuring Kaspersky Security Center and its packages• Installing and configuring Windows OS and MS SQL Server• Creating and configuring Backup jobs, restore jobs and policies on DPM 2012• Installing and configuring VMs, snapshots, migration and cloning on VMWARE.• Configuring and maintaining Cisco switches, routers, core switches and firewall• Configuring and maintaining the IP telephony system CUCM• Helping IT staff at other branches with advanced tasks• Creating and configuring users, roles, tables, reports and queries using ODI and SQL developer in JD Edwards EnterpriseOne• Supporting users with general JDE problems and requests Show less

  • IT Manager

    Oct 2018 - Sept 2019

  • IT systems and network administrator-ERP administrator

    Feb 2017 - Sept 2018
• 

  Arab Open University - LEBANON

  Oct 2019 - now

  IT Manager

  • Managing the IT infrastructure, networks & systems in all branches• IT supplier management and negotiation • Installing and configuring Sophos XGS • Automating the creation and update of MS teams, O365 accounts and groups • Implementing the electronic student ID system• Creating, migrating, and managing machines on Microsoft Azure• Implementing and configuring the Smart classroom solution• Implementing online teaching platforms on the cloud and on premises• Creating and managing the budget• Developing and implementing IT policy and best practice guides for the organization Show less