Blessing Onwuli

Experience

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  Rodze Enterprise

  Jan 2021 - Mar 2022

  Customer Service Representative

  - Acted as the primary point of contact for customers, providing prompt and accurate responses to inquiries and issues related to products or services.- Managed a substantial volume of incoming calls and emails, ensuring customer needs are addressed with attention and care.- Aided in the generation of sales leads and contribute to customer retention by recommending appropriate products and services.- Investigated customer complaints and work towards quick and effective resolutions to maintain trust and satisfaction.- Processed customer orders, including modifications, cancellations, and oversee returns or exchanges with efficiency. Show less

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  Sanlam Nigeria

  Aug 2022 - May 2024

  Customer Service Agent

  - I serve as the first point of contact for customers, addressing inquiries and providing solutions to issues with products or services.- I efficiently manage a high volume of incoming calls and emails, ensuring timely and accurate responses.- I assist in generating sales leads and contribute to customer retention by offering relevant products and services- I investigate and resolve customer complaints, aiming for swift and satisfactory outcomes- I handle order placements, modifications, cancellations, and process returns or exchanges. Show less

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  Digital Witch Support Community

  Mar 2024 - now

  Customer Support Specialist

  - I collaborate with IT managers to understand departmental needs and integrate IT resources effectively- I provide comprehensive IT support to both staff and customers, ensuring a seamless technology experience- I educate end-users on hardware functionalities and software program operations to enhance their technical proficiency- I address and resolve technical issues promptly, minimizing downtime and maintaining productivity. - I keep a vigilant eye on hardware, software, and system performance metrics to ensure optimal operation- I regularly update computer software, safeguarding against vulnerabilities and ensuring access to the latest features. Show less