Baskar B

Experience

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  Abakus System

  Feb 2002 - Dec 2005

  Customer Support Engineer

  Installing and configuring WinNT 4.0, Win 2000 Server.  New Computer Assembling & Trouble Shooting Laptop servicing & Trouble shooting Installation & Configuring OS (Win98,Win2000, WinXP, Linux)and S/Ws Servicing laser Printers, inkjet and DMP’s Maintenance of H/W and S/W

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  TVS Motor Company

  Jan 2006 - Apr 2011

  Site Operation

   Maintaining with Windows 2003 AD, DHCP, DNS Servers. Managing and maintaining Symantec Endpoint Protection Antivirus server. Maintaining Veritas NetBackup 9.0 and taking daily, weekly and monthly backup as per sschedule Maintaining Networks LAN & WAN. Co-ordination with Vendors & Asset management team. Sending Weekly and Monthly Call Report to the Customer.  Day-to-Day server housekeeping activities and automating the possible tasks using automation scripts Maintaining more than 15+ Servers, 500 Personnel Computers, Printers, and Peripheral Devices and Network Show less

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  Forbes Technosys Limited

  Apr 2011 - Mar 2013

  Senior Support Engineer

  Installation, Configuration and Troubleshooting with Windows 2000/2003 and 2008 Servers.Installation and Administering of Active Directory, DNS & DHCP for new projectsInstallation & Configuration of Windows 2003 & 2008 & SQL 2008 failover cluster. And troubleshooting cluster issues. Also performing BCP and DR processPerform server backup & Restore-System State Backup, & Authoritative restore.User Account Management – account creation and access rights in Active directory.Configure User accounts in FTP and SFTP ServerInstallation and configuration with Servers, Networks and Firewalls for the new project.Installation, Configuration and Troubleshooting with HP Proliant, IBM System X, WIPRO Net power Servers. Installation, Configuration and Troubleshooting with HP Storage P2000 and IBM System Storage 3500.Configure the RAID and storage allocation to the servers.Installation, Configuring and Administering with Symantec Endpoint Protection 11. 0 and regularly Update to the clients.Operating system hardening and Microsoft patch installation.Configuration web application (IIS, HTTP, HTTPS FTP, SFTP) and troubleshooting issueInstallation and decommission of servers in the datacenter followed by ITIL process work flowMaintaining more than 70+ Servers, SAN Storage, Firewall etc… Show less

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  Mphasis

  Mar 2013 - now

  Lead Infrastructure Engineer

  Part of global support team, responsible for over 4000+ Windows 2000/2003/2008 and 2012 servers globally.Installation, configuration and support of servers utilizing HP,DELL HWsInstallation, configuration and troubleshooting the server hardware issues (RAID, Memory, Array controllers, etc...)Performing Microsoft patch installation and upgrades (BIOS/Firmware) for all servers on schedule using SCCM.Experience in disk management using different file systems and configuring different RAID levels like disk mirroring and disk striping with parity Managing Microsoft cluster servers and file serversNew server build, Server hardening and decommissioning the servers.Working towards ITIL process and working on ticketing tools (Vitalize, Service Manager, DW 100 & 300).Working with the ITIL process such as Incident Management, Change Management and Problem management Tasks.Analyzing the Hardware fault using the HP SIM and coordinating with HP for the replacement of defective components.Windows server performance monitoring and troubleshooting performance related issues.Day-to-Day server housekeeping activities and automating the possible tasks using automation scripts.Coordinating with stake holders for new implementation and during root cause analysis for problem tickets.Participating periodic disaster and Continuity of Business recovery practiceConducting regular review meeting with the business to mitigate the gap both in process and expectations. Show less