Talk to sales Try for Free
Rommel Turnbow Gopez

Rommel Turnbow Gopez

Soldier

Followers of Rommel Turnbow Gopez2000 followers
location of Rommel Turnbow GopezNew York, New York, United States

Connect with Rommel Turnbow Gopez to Send Message

Connect

Connect with Rommel Turnbow Gopez to Send Message

Connect

  • Timeline

  • About me

    Area Director of Guest Relations

  • Education

    • Institute of Culinary Education

      2013 - 2014
      Hospitality Management Hotel/Motel Administration/Management

      Hospitality Management

  • Experience

    • US Army

      Apr 1987 - Apr 1992
      Soldier

    • Various Theatre Companies/Kennedy Entertainment

      Jan 1992 - now
      Actor/Singer/Dancer/Choreographer

      Stage Play: Legends! – Boom-boom JohnsonMusicals:Gypsy - TulsaGrease – SonnyWest Side Story - ChinoAnnie, Get Your Gun - Tommy KeelerChicago - Fred CaselyKiss Me, Kate – HortencioCinderella - Prince understudyGrand Hotel - VincentJesus Christ SuperstarThe King & I RagtimeSwing!Hello, DollyBest Little Whorehouse in TexasSophisticated LadiesTelevision/Commercial:As the World Turns – ExtraUnsolved Mysteries – ExtraAllstate Insurance - ExtraChoreography Credits:Theater: "Big River", "Swing!", "Cinderella", "Footloose", "Follies", "Grease", "You're A Good Man Charlie Brown", "Ain't Misbehaving", "Smokey Joe's Cafe"Television: Once Tree Hill - 2 episodes (CW)Cruise Ship Credits: American Hawaii Cruises Palm Beach Princess Cunard Lines Show less

    • American Hawaii Cruises

      Apr 1998 - Oct 2001
      Cruise Host

    • Interstate Hotel & Resorts, Now part of Aimbridge Hospitality

      Oct 2007 - Jul 2010
      Front Desk Supervisor

    • Independent

      Jan 2010 - now
      Pageant Coach / Judge

    • USO

      Jan 2010 - now
      Volunteer

      Assisted with corporate events, fundraisers, and USO Troupe Shows as needed.

    • Magna Hospitality

      Jul 2010 - Sept 2011
      Sales Coordinator

    • Interstate Hotel & Resorts, Now part of Aimbridge Hospitality

      Sept 2011 - Aug 2013
      Operations Manager

    • Island Hospitality Management

      Aug 2013 - Sept 2014
      Front Office Supervisor

    • Highgate

      Sept 2014 - May 2015
      Manager on Duty

      • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.• Assessed personnel performance and implemented incentives and team-building events to boost morale.• Delivered ongoing coaching and motivation and fostering career advancement.

    • Triumph Hotels

      May 2015 - now

      • Oversee day-to-day operations of the department.• Monitor guest services personnel for efficiency and accuracy of response to guest complaints.• Collaborate with outside departments to coordinate solutions and retain guest satisfaction.• Coach and develop associates to improve soft skills and recovery techniques.• Motivate and reward employees to improve engagement.• Hire and train new employees, demonstrating best methods for serving clients and guests.

      • Area Director of Guest Relations

        May 2022 - now

      • Director of Guest Relations

        Oct 2016 - May 2022

      • Front Desk Manager - Edison Hotel

        May 2015 - Oct 2016

    • Friedmans

      Mar 2021 - May 2022
      Restaurant Manager

  • Licenses & Certifications

    • Fire & Life Safety Director

      NYC Fire Department
      Aug 2017

    • TIPS Certification

      TIPS (Training for Intervention Procedures)
      Oct 2017

    • Food Protection

      NYC Department of Health and Mental Hygiene
      Oct 2014

  • Honors & Awards

    • Awarded to Rommel Turnbow Gopez
      Manager of the Year 2023 - Hotel Edison Hotel Edison / Triumph Hotels Dec 2023 Hospitality Award
    • Awarded to Rommel Turnbow Gopez
      Big Apple Awards Finalist 2023 NYC Hotel Association Nov 2023 Hospitality Award
    • Awarded to Rommel Turnbow Gopez
      NYC Tourism Fall Kickoff 2022 Honoree City Guide / Davler Media Oct 2022 Tourism Award
    • Awarded to Rommel Turnbow Gopez
      The Leadership Award Institute of Culinary Education Jul 2014
    • Awarded to Rommel Turnbow Gopez
      Managing Front Office Operations American Hotel & Lodging Educational Institute Apr 2014
    • Awarded to Rommel Turnbow Gopez
      Employee of the Month Element Times Square Jul 2011
    • Awarded to Rommel Turnbow Gopez
      Employee of the Month Wingate by Wyndham Apr 2010
    • Awarded to Rommel Turnbow Gopez
      Manager of the Quarter Hotel Edison 4th Quarter - 2018