Naseer Ahmad

Experience

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  PTCL

  Dec 2005 - Aug 2013

  • Team Leading for Operation & Maintenance of WLL BSS Network • Routine/Preventive Operation & Maintenance, Software & Hardware Troubleshooting, Alarms handling, Root Cause Analysis, Technical Support to on site Engineers • Technical support for implementation all PARs from Cell planning & Optimization in order to tune network, Vendors & Other interconnected Departments & to secure that the solution is properly implemented and works in accordance with the requirements.•Load or reload the BTSs software, Solve size alteration problems in BSCs level• System Management & Administration such as Interface Configuration Changes and Daily Health Checks, modifying system configuration and application configuration and Alarm/Logs Management.• Database Administration - monitoring database health, troubleshooting and recovering from minor database problems, Performance monitoring of hardware and software, including making recommendations for upgrades.• Software Version and patch/Hardware upgrades & Cutovers activities.• Closely monitor the performance of all KPIs • Forecasting RF/Other Resources capacity requirements • Traffic analysis, dimensioning & capacity management, traffic/capacity analysis and radio resource re-allocation• System Feature & Parameter analysis and tuning• Cell & other parameters consistency checks• Analyze management and plan statistical reports & Analyze in detail when deficiencies or problems are identified.• Technical sites survey & audit.• System Parameter Tuning, to optimize system functionally when it is concluded effective by the system Performance activity.• Optimization in co-work with Core Network Design/Planning/RF & BSS Optimization & all other interfaces. Show less

  • Senior Engineer WLL BSS Ops

    Jun 2011 - Aug 2013

  • Engineer Switching/Core Networks

    Dec 2005 - Jun 2011
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  Huawei Technologies

  Aug 2013 - Feb 2023

  • Provide phone/email/Onsite consultation to independently debug complex product problems & determine source of customer problem (product based, structure, environmental).• Providing Support to Customer & other Teams to Trace/Troubleshoot/Resolve Network Complex Problems/Issues of GSM & CDMA Core/Optix Transmission /Access/WLL/GSM & CDMA BSS/Datacom & Microwave Products.• Work on problems of diverse scope where analysis requires evaluation of identifiable factors.• Display a positive and consistent customer support/service orientation.• Respond to customers in a timely fashion and manage simultaneous customer cases in a highly demanding environment.• Apply known solutions to solve problems and have ability to Work independently, receiving minimal supervision. • Provide customer perspective to R&D regarding product quality, reliability, and serviceability, as well as the accuracy and accessibility of system documentation.• Customer Interaction for Technical Problems/Queries/Meetings/RCA.• SLA Management for Critical/Major/Minor SR using Icare Platform.• Maintenance SOP Implementation/Risk Analysis in Network/Rectification of Optix Transmission /Access/WLL/GSM & CDMA BSS/Core/Datacom & Microwave Products.• Streamline customer support processes; assist in development of internal training activities and information sharing processes. Workshops Arrangement with/for Customer • GSM/CDMA CSSR, CDR, HSR, Hardware & Software issues, KPI analysis, and throughput issues handling. Show less

  • Senior Cloud Core Network Service Engineer

    Aug 2016 - Feb 2023

  • Senior Network Support Engineer

    Aug 2013 - Aug 2016
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  Huawei Technologies Pakistan

  Aug 2019 - now

  Cloud Core Product Leader