Katie McGill

Experience

• 

  The Nielsen Company

  Aug 2004 - Sept 2024

  Major Responsibilities:I spearheaded the formation of the recruitment team, overseeing the hiring and training of 10 new specialists, which ultimately grew the team to 20 members. I established comprehensive recruitment training programs and development protocols from the ground up, driving consistent team performance. I resolved conflicts and fostered a collaborative, high-performance work environment. Additionally, I led biweekly performance evaluations and conducted one-on-one coaching sessions to enhance team productivity and ensure alignment with key performance indicators (KPIs). I also coached participants through the development of a new change management process, promoting organizational engagement and cultivating future leaders within the department.Key Deliverables:* Defined and tracked short-term and long-term team objectives, consistently achieving monthly, quarterly, and annual recruitment targets.* Fostered career growth by designing tailored development plans for team members, supporting both individual and team advancement.* Maintained seamless communication with senior leadership and cross-functional teams, ensuring strategic alignment and operational success.* Built and led a remote recruitment team, hiring and training 10 recruiters within two months to enhance market representation.* Successfully recruited over 1,000 new homes into the sample within 9 months, surpassing client expectations and improving market accuracy.* Reduced costs by identifying and removing over-tenured homes from the sample, saving $150K in 9 months.* Recruited 150 new homes to replace outdated sample participants, maintaining sample size and ensuring budget efficiency.* Co-developed and launched a leadership development program, designing a selection process to assess skills, traits, and goals, resulting in the successful graduation of 12 participants. Show less Major Responsibilities:I led a team of 8-12 Panel Relations Specialists, enhancing performance through strategic goal-setting and effective performance management. I partnered with cross-functional teams to streamline processes and align with organizational objectives, driving operational efficiency. I initiated team-building activities that fostered collaboration and improved overall team engagement. I also resolved escalated issues from panelists, delivering exceptional customer service while maintaining positive relationships. To gain insight into daily operations, I shadowed the director and assisted in strategic planning and performance reviews to support departmental goals.Key Deliverables:* Developed and executed training and support programs for team members, ensuring ongoing professional development and high levels of engagement.* Contributed to organizational projects and conducted annual performance evaluations for direct reports, facilitating individual growth and accountability.* Led the development and implementation of a new process to identify customer interaction errors, collaborating with data science, product, and training teams to create end-to-end procedures.* Successfully trained 200+ employees on the new process, establishing a risk mitigation strategy to ensure data accuracy and improve operational efficiency.* Enhanced leadership skills through direct mentorship, resulting in improved team performance and recognition as Impact Player of the Year. Show less Major Responsibilities:I delivered customer service to over 500-600 households across 10 markets in the Northeast and Midwest regions, ensuring high levels of satisfaction and retention. I provided phone-based technical troubleshooting, consistently resolving issues while maintaining strong customer relationships.Key Deliverables:* Trained and mentored 10-20 new hires, supporting onboarding and contributing to their long-term success within the team.* Assisted the Panel Manager with key tasks and served as a Subject Matter Expert (SME), achieving a 98%+ completion rate on monthly job responsibilities.* Proactively managed team conflicts and handled escalated customer issues, promoting a positive, solutions-focused work environment. Show less

  • Recruitment Specialist Manager

    Dec 2021 - Sept 2024

  • Panel Manager

    Oct 2013 - Dec 2021

  • Lead Panel Relations Specialist

    Aug 2004 - Oct 2013